Mara Garcia
Richland
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Benton PUD
04.2024 - Current
- Ensure customers payments are processed in a timely and accurate manner.
- Provide excellent customer to contribute to the department service goals.
- Deliver efficient and effective lobby and phone system service.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Customer Service Representative
Columbia Industries
01.2019 - 04.2024
- Preparing and processing billing,
- Money management
- Setting up schedules for businesses via phone or email.
- Responded to customer requests for products, services, and company information.
- Answered 20 incoming calls daily providing customer service support.
- Negotiate prices and set up contracts to finalize sales agreements.
Sales Associate
Big 5
01.2019 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Record Keeper
Veldhuis Dairy
01.2014 - 12.2018
- Inventory control for calf supply and medication.
- Improved record accuracy by diligently reviewing and verifying data entries.
- Interpreted for employees to facilitate communication between management.
Education
High School Diploma -
Hermiston High School
01.2011
AA - law enforcement
Yakima Valley Community College
04.2025
Skills
- Customer service
- Bilingual (Spanish & English)
- Computer skills
- Works good under pressure
- Multitasking Abilities
- Teamwork and collaboration
- Organization and time management
- Willingness to learn
- Flexible and adaptable
- Attention to detail
- Friendly, positive attitude
- Problem-solving
- Quickbooks
- Word
- Excel
Timeline
Customer Service Representative
Benton PUD
04.2024 - Current
Customer Service Representative
Columbia Industries
01.2019 - 04.2024
Sales Associate
Big 5
01.2019 - 12.2019
Record Keeper
Veldhuis Dairy
01.2014 - 12.2018
AA - law enforcement
Yakima Valley Community College
High School Diploma -
Hermiston High School
Similar Profiles
Luz QuinteroLuz Quintero
Customer Service Specialist at Benton PUDCustomer Service Specialist at Benton PUD
SHAN BELLSHAN BELL
SERVICE MANAGER at BENTON NISSAN OF HOOVER/BENTON NISSAN OF BESSEMERSERVICE MANAGER at BENTON NISSAN OF HOOVER/BENTON NISSAN OF BESSEMER
Linda McNultyLinda McNulty
IT Secretary at Grays Harbor PUDIT Secretary at Grays Harbor PUD