Karla Nunez
5909 Road 90 Apt 7 ,WA
Summary
Bilingual professional with strong customer service skills and experience in patient care. Known for effective problem-solving and adherence to protocols, ensuring exceptional service and accurate claim processing.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Premera Blue Cross Of Washington
Telecommuter
08.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing claims efficiently, ensuring accuracy and adherence to company policies.
- Delivered exceptional customer service to patients and families, addressing inquiries and concerns efficiently.
- Maintained updated knowledge of insurance policies to provide accurate information to patients.
Certified Medical Assistant
Yakima Valley Farm Workers
Grandview, WA
05.2021 - 07.2024
- Administered patient care, including vital sign assessments and medical history documentation.
- Educated patients on treatment plans and medication management to enhance understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted laboratory tests and specimen collection, maintaining strict adherence to protocols.
Education
Charter College
Pasco, WA2021
High School Diploma -
Grandview High School
Grandview, WA08-2018
Skills
- Urgent Care/ Family Practice
- Epic
- Bilingual (Spanish & English)
- BLS & CPR Certified
- Immunization administration
- HIPAA compliance
- Retinopathy Photographer Certified
Timeline
Customer Service Representative
Premera Blue Cross Of Washington
08.2024 - Current
Certified Medical Assistant
Yakima Valley Farm Workers
05.2021 - 07.2024
Charter College
High School Diploma -
Grandview High School