Angie J. Donelson

• Coordinated scheduling of appointments and procedures across hospital departments to streamline patient flow
• Answered client calls for Animal Clinic East reception and appointment scheduling.
• Processed pet check-ins to facilitate efficient clinic operations. and verified patient records at Animal Clinic East front desk.
• Explained vaccination instructions and clinic policies to concerned pet owners.
• Validated patient records, vaccines, and medical history to ensure accuracy and compliance with healthcare standards

Processed daily books and balanced banking books.

Explored alternative housing options for clients who could not stay in current accommodations.

• Discuss estimates , billings, deposits and hospital stays with potential hospital patients.
• Reviewed billing, payment, and account records for emergency clinic transactions.

Discussed alternative options for clients considering their housing situations.

• Managed a busy emergency 24-hour and overnight veterinary clinic. Conducted staff development and orientation sessions, including OSHA and harassment classes. Created and maintained employment files. Collaborated with doctors to foster unity and team building. Handled all aspects of human resources. Performed I-9 verification process and managed COVID-19 protocols. Developed client relationships, managed billing and maintenance, and collaborated with a board of directors.
• Managed daily operations for veterinary emergency clinic front office and hospital workflow.
• Supervised staff schedules, assignments, and coverage across NorthWest Georgia Veterinary Emergency Clinic.
• Coordinated client communication, intake, and discharge processes for emergency pet care.

• Marketed services to referring veterinarians within 30-40 miles radius. Assisted the Hospital Manager with uniforms, kept up with Doctor requests. Managed inventory of uniforms for staff, name tags, certificate. Assisted in keeping the hospital AHA certified. Supported various departments during staffing shortages. Patient Care Advocate, made sure bills were accurate, deposits were made, clients were kept up to date. Facilitated communication between doctors and clients by providing timely updates.
• Guided pet owners through emergency triage at veterinary emergency and referral center
• Explained treatment plans, fees, and referral steps in clear client language
• Coordinated communication between doctors, technicians, and concerned families