Hi, I’m
Angela Kremer
Casey's General Store Management Team
Oswego,KS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Hoping to secure a management position in an organization that will maximize my capabilities, which will help fulfill the company's general mission as well as positively impact company success.
- Ambitious Management Trainee with customer-focused approach and strong desire to learn all aspects of [Industry] industry. Talented leader, communicator and conflict manager with good multitasking and organizational skills. Proficient in Excel, Microsoft, Microsoft Teams, ADP Vantage, PowerPoin, and WebEx.
Overview
24
years of professional experience
Work History
Casey's General Store Northeast Southeast RegionOswego, KS
District Supervisor
01.2013 - Current
Job overview
- Facilitated change management activities for department and staff of 32 individuals.
- Recruited and developed employees for Management.
- Delegated daily tasks to over 25 + employees to provide development opportunities.
- Reduced customer service complaints 75% by designing new methods of resolution.
- Performed payroll responsibilities every 4 weeks by correcting any variances and scheduling conflicts.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Retained 100% protocol on management tools and procedural accuracy.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Facilitated communication and coordination between employees and management to keep parties informed.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Performed payroll responsibilities every weeks by correcting any variances and scheduling conflicts.
Casey's General StoreOswego, KS
Management
2011.Jan - Current (15 education.years_Label & 6 education.months_Label)
Job overview
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Increased customer satisfaction scores by 80%.
- Built positive and productive relationships.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Recruited top talent to maximize profitability.
- Provided resolution to complex and confidential issues.
- Answered questions about store policies and addressed customer concerns.
- Completed inventory counts and ordered merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Kentucky Fried ChickenPine City, MN
Business Co-Owner
1997.Feb - 2000.Jul (3 education.years_Label & 5 education.months_Label)
Job overview
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions
- Oversaw all aspects of project execution, including progress of each phase, quality of workmanship and team performance to drive on-time completion of deliverable
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends
- Directed hiring and training of new department managers to drive organizational improvements.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class customer service work.
- Automated manual workflows to improve audit controls.
Education
Pine Technical And Community College
from Business Management
Skills
Budgeting
Staff Management
Employee training
Strategic planning
Operations oversight
Process improvements
Timeline
District Supervisor
Casey's General Store Northeast Southeast Region
01.2013 - Current
Management
Casey's General Store
2011.Jan - Current (15 education.years_Label & 6 education.months_Label)
Business Co-Owner
Kentucky Fried Chicken
1997.Feb - 2000.Jul (3 education.years_Label & 5 education.months_Label)
Pine Technical And Community College
from Business Management
01.2002