Jeffery Conway
Englewood,CO
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise in Product, including competitive offerings, pricing and market positioning. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
District Supervisor
The Retail Odyssey Company
Denver, CO
07.2021 - Current
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Delegated daily tasks to over 12 employees to provide development opportunities.
- Built strong relationships with clients by following up on previous issues with personalized correction.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
- Recruited and developed employees for Merchandiser Department.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards
- Performed supplier risk evaluations and supported regulatory inspections
Night Shift Manager
Kroger Foods
Centennial, CO
07.2019 - 06.2021
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Delegated tasks and oversaw performance to accomplish all required objectives.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Organized shift meetings to communicate and resolve issues for night operations.
Education
Bachelor of Arts - Business Administration And Management
Eastern Washington University
Cheney, WA06.2021
Associate of Arts - Business Administration And Management
University of New Mexico
Albuquerque, NM05.2017
Skills
- Budgeting
- Staff training and development
- Staffing and scheduling
- Complaint resolution
- Key Performance Indicators (KPIs)
- Operational Efficiency
- Inventory Control Processes
- Job Assignments
- Employee Performance Reviews
- Audit Facilitation
Timeline
District Supervisor
The Retail Odyssey Company
07.2021 - Current
Night Shift Manager
Kroger Foods
07.2019 - 06.2021
Bachelor of Arts - Business Administration And Management
Eastern Washington University
Associate of Arts - Business Administration And Management
University of New Mexico
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