Angela Lacy
Seattle,WA
Summary
Experienced Bus Operator at Metro Access Transportation with a strong focus on safe driving and passenger support. Proven track record in improving customer relationships while adhering to safety regulations. Skilled in vehicle maintenance and committed to providing outstanding service in all situations.
Overview
11
11
years of professional experience
Work History
Bus Operator
Metro Access Transportation
Seattle, Washington
07.2024 - 06.2025
- :
- Ensured safe passenger transport by driving buses along designated routes.
- Assisted passengers with disabilities during boarding and disembarking processes.
- Maintained accurate daily records of routes and vehicle inspections.
- Communicated with dispatch to update on traffic conditions and schedule changes.
- Ensured bus cleanliness through regular interior and exterior maintenance.
- Adhered to safety regulations in diverse weather conditions.
- Collaborated with team members to enhance operational efficiency.
- Provided reliable transportation, prioritizing passenger safety.
Order Picker
QFC
Kirkland, Washington
01.2022 - 12.2022
- Verified customer and order information for accuracy against prior records.
- Responded to customer complaints with timely and effective solutions.
- Communicated order details, pricing, and shipping updates to customers via mail or telephone.
- Reviewed orders for completeness and forwarded discrepancies for follow-up processing.
- Obtained and entered essential customer information, including names, addresses, and product specifications.
- Prepared invoices, shipping documents, and contracts for seamless transactions.
- Recommended personalized merchandise and services based on individual customer needs.
- Computed total charges for products and shipping to ensure precise billing.
Postal Service Mail Carriers
USPS
Tukwila, WA
11.2014 - 08.2021
- Scan labels on letters or parcels to confirm receipt.
- Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
- Return to the post office with mail collected from homes, businesses, and public mailboxes.
- Sort mail for delivery, arranging it in delivery sequence.
- Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.
- Meet schedules for the collection and return of mail.
- Sign for cash-on-delivery and registered mail before leaving the post office.
- Hold mail for customers who are away from delivery locations.
- Turn in money and receipts collected along mail routes.
- Leave notices telling patrons where to collect mail that could not be delivered.
- Maintain accurate records of deliveries.
- Bundle mail in preparation for delivery or transportation to relay boxes.
Education
High School Diploma -
Midwest Alternative High School
Chicago, IL06-2007
Skills
- Safe driving and route planning
- Vehicle maintenance
- Passenger assistance
- Compliance adherence
- Customer relationship management
- Effective communication
- Safety awareness
- Conflict resolution
- Team collaboration
- Problem solving
Timeline
Bus Operator
Metro Access Transportation
07.2024 - 06.2025
Order Picker
QFC
01.2022 - 12.2022
Postal Service Mail Carriers
USPS
11.2014 - 08.2021
High School Diploma -
Midwest Alternative High School