ANGELA LADING
Sugar Creek,Missouri
Overview
14
14
years of professional experience
Work History
Customer Service/Receptionist
ARS LLC
Independence, MO
02.2024 - Current
- Confirmed customer had warranty parts and scheduled service for repair.
- Handled customer complaints professionally while maintaining a positive attitude.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed administrative tasks such as filing paperwork, updating databases.
Operations Specialist II
Cerner Corp./Oracle Cerner
06.2018 - Current
- Responsible for supporting operations related to purchasing, supplier contracts, staffing coverage, promotional engagement in addition to day-to-day responsibilities for over nine employer health centers
- Maintains licenses, permits and contracts to support health center operations
- Responsible for processing medical record requests while maintaining confidentiality and compliance related to HIPAA regulations
- Led initiative to centralize the processing of medical record requests from multiple health centers into our Core Operations team to create standardization and improve efficiencies
- Review and update policies and procedures on a regular basis
- Conducted monthly training record audits for over 300+ clinical associates, ensuring required trainings and onboarding documents were completed within required timeframe
- Active participate within Occupational health center meetings and Behavioral Health committee to stay informed and take initiative of action items
- Train new clinical associates to familiarize them with onboarding requirements and navigation of organizations internal tools
- Worked with clinical team and leadership during Covid-19 supporting operational components of mass vaccination events.
Data Integrity Specialist
Cerner Corporation
06.2016 - 06.2018
- Processed biometric screening results and Personal Health Assessment forms for over 5k patients, ensuring that confidentiality and HIPAA guidelines were followed
- Created process documents and work instructions unique to each of the client's incentive campaigns
- Implemented audit process that created efficiencies and reduced data breaches from four to zero within a year of implementing the new process
- Sourced for PRN candidates and conducted phone interviews to identify strong candidates for onsite health centers
- Worked with our counties health departments to set up protocols for Points of Dispensing in the event of a public safety emergency.
Biometrics Officer
Integrated Biometric Technology
02.2010 - 08.2015
- Started the process for background checks by gathering information and collecting fingerprints using Biometric scanning while maintaining strict confidentiality
- Traveled routinely to install biometric equipment and provide training for companies who wanted to do background checks in house throughout several states.
Education
Certified Medical Biller - Medical Billing
University of Central Missouri
true05-2024
Handling Difficult Customers
LinkedIn Learning
Online05-2023
Skills
- Time Management, Microsoft Office suite, Excel, Customer Data Confidentiality, Attention to Detail, 10 years Customer Service, Problem Resolution, Task Prioritization, Excellent Communication, Remote Office Availability
Timeline
Customer Service/Receptionist
ARS LLC
02.2024 - Current
Operations Specialist II
Cerner Corp./Oracle Cerner
06.2018 - Current
Data Integrity Specialist
Cerner Corporation
06.2016 - 06.2018
Biometrics Officer
Integrated Biometric Technology
02.2010 - 08.2015
Certified Medical Biller - Medical Billing
University of Central Missouri
Handling Difficult Customers
LinkedIn Learning