Angela LaGrant
Malden,MA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Complete Staffing Solutions
Marlboro, MA
07.2024 - Current
- Processed tenant payments and invoicing
- Evaluated applications and identified suitable renters
- Handled multiple office tasks
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Inside Sales Representative
Bridgestone Hosepower
Charlestown, MA
12.2021 - 07.2023
- Communicate with customers and contractors, answer questions, and resolve any issues.
- Assist customers with orders, giving suggestions and recommendations based on customer needs.
- Keep open communication with customers and contractors answering questions and giving suggestions on the best product to serve their individual needs
- Maintained detailed records of customer interactions, orders and account status updates.
- Established relationships with key decision makers at target companies.
- Followed up on pending orders and inquiries in a timely manner.
Sauté Cook
Minglewood Harborside
Gloucester, MA
07.2021 - 12.2021
- Preparing orders as they come in through the order system
- Prepping the ingredients for days lunch and dinner service
- Assisting other stations as needed
- Prepared a variety of ingredients such as meats, vegetables, and starches for sautéing according to recipes.
- Cleaned and organized the sauté station before and after shifts.
- Sautéed proteins such as chicken, beef, pork, seafoods, and tofu with various sauces or marinades to order specifications.
Line Cook
Chartwells Higher Learning
Newton, MA
11.2019 - 07.2021
- Prepared food based on daily menu
- Working with servers to ensure food stations keep an adequate amount of food
- Prepping ingredients for the next day’s menu
- Ensured that all dishes were prepared according to recipe specifications.
Customer Service Rep (KForce Contract)
Vista Higher Learning
Boston, MA
06.2019 - 10.2019
- Keep track of product inventory
- Resolving customer orders and/or inquiries through phone or email correspondence
- Prepare shipping labels through UPS shipping site
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Dispatcher
1st Armor Protection Service
Boston, MA
03.2019 - 06.2019
- Addressed issues reported by tenants related to alarms and disturbances
- Coordinate dispatch of officers to required locations
- Respond to officers' radio calls and document patrol activities
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
Customer Service/Sales Support
Pica Product Development
Manchester, NH
01.2017 - 05.2018
- Handle dealer account invoicing
- Reached out to dealers about overdue account balances
- Assist with the processing of dealer/vendor billing and payments
- Addressed and managed complaints to ensure client satisfaction.
- Demonstrated strong communication skills while interacting with customers face-to-face or on the phone.
- Developed an understanding of all products available in order to provide accurate information to customers.
Administrative Assistant
The Moore Center
Manchester, NH
10.2015 - 05.2016
- Compiled payroll for submissions
- Ensured accurate processing of Medicaid and VA client billings
- Conducted charge entry for updated ICD-10 codes
Intake Specialist
Bedford Counseling Associates
Manchester, NH
02.2015 - 09.2015
- Ensured readiness of client paperwork ahead of appointments
- Organized charts for next day's appointments
- Collected client insurance details during check-in for benefits confirmation
Billing Representative
The Hogan Company
Roslindale, MA
06.2010 - 08.2014
- Ensured accurate invoicing for timely payments
- Verified customer data for setting up their billing profiles
- Input detailed billing data from work slips into digital systems
Customer Service Representative
Mass Eye & Ear Infirmary
Boston, MA
10.2009 - 05.2010
- Address and clarify concerns related to insurance claims
- Contacted patients regarding overdue account balances
- Transferred claim issues from patients and providers to specialized billing personnel
Education
Health Claims Specialist Certificate -
The Salter School
Fall River, MACertified Medical Administrative Assistant -
North Shore Community College
Danvers, MACertified Nursing Assistant -
American Red Cross
Boston, MASkills
- Effective Multi-Tasking
- Medical Terminology
- Strong Organizational Skills
- Proficient in Handling Multi-Line Calls
- Proficient in Microsoft Office
- Records Management
- Strong Problem Solver
- Customer and client relations
- Microsoft
- Coordination
- HCFA Coding Proficiency
- ICD-9-CM Classification Knowledge
- Physician billing
- Recordkeeping and bookkeeping
Timeline
Administrative Assistant
Complete Staffing Solutions
07.2024 - Current
Inside Sales Representative
Bridgestone Hosepower
12.2021 - 07.2023
Sauté Cook
Minglewood Harborside
07.2021 - 12.2021
Line Cook
Chartwells Higher Learning
11.2019 - 07.2021
Customer Service Rep (KForce Contract)
Vista Higher Learning
06.2019 - 10.2019
Dispatcher
1st Armor Protection Service
03.2019 - 06.2019
Customer Service/Sales Support
Pica Product Development
01.2017 - 05.2018
Administrative Assistant
The Moore Center
10.2015 - 05.2016
Intake Specialist
Bedford Counseling Associates
02.2015 - 09.2015
Billing Representative
The Hogan Company
06.2010 - 08.2014
Customer Service Representative
Mass Eye & Ear Infirmary
10.2009 - 05.2010
Health Claims Specialist Certificate -
The Salter School
Certified Medical Administrative Assistant -
North Shore Community College
Certified Nursing Assistant -
American Red Cross
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