Samantha Deutsch
Royal Palm Beach,FL
Summary
Results-driven administrative professional with extensive experience in task coordination and fostering organized office environments. Proven ability to leverage strong organizational skills to enhance office efficiency and support seamless team operations. Demonstrated success in effective communication and multitasking, adept at addressing a wide range of administrative needs with precision and professionalism. Committed to enhancing workflow and contributing to overall organizational success through proactive problem-solving and attention to detail.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lang Management
Palm Beach Gardens, FL
03.2023 - Current
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and logistics for meetings, ensuring adherence to deadlines and priorities.
- Developed and maintained filing systems, promoting organization and quick retrieval of information.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Managed tenant communications and coordinated maintenance requests to ensure timely resolutions.
- Developed and maintained filing systems for tenant documentation and property records.
- Assisted in preparing monthly financial reports, enhancing accuracy of budget tracking.
- Collaborated with vendors to negotiate service contracts, improving cost-effectiveness of services provided.
- Trained new administrative staff on operational procedures and software usage for optimal performance.
- Supported legal proceedings as needed by gathering relevant documentation, drafting correspondence, and liaising between parties when necessary.
- Maintained strong relationships with tenants, addressing inquiries promptly and professionally to foster a positive community atmosphere.
- Reduced operational costs by identifying inefficiencies in office workflows and implementing targeted process improvements.
- Participated in ongoing professional development opportunities to stay current on industry best practices and continuously improve job performance.
- Improved property appearance, coordinating regular inspections and overseeing maintenance teams for quality work.
- Supported seamless tenant move-ins and move-outs by efficiently preparing paperwork, conducting walkthrough, and addressing concerns.
- Managed detailed financial records, ensuring accurate rent collection and timely processing of payments.
- Assisted in the development of annual budgets, tracking expenses to ensure cost-effective operations without compromising service quality.
- Maintained efficient office operations by handling errands and administrative functions.
- Processed applications and paperwork in accordance with state and federal laws.
- Supported company leaders by managing budgets, scheduling appointments, and organizing itinerary.
- Oversaw property maintenance schedules, coordinating repairs and inspections.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated events and activities, fostering community engagement and participation.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Developed resident new homeowner orientation with important information educating residents.
- Monthly credit card reconciliation reports
- Worked closely with the developer -Board of Directors
Front Desk Coordinator
Family Arthritis Center
01.2018 - 03.2023
- Collecting payments & verifying insurance
- Assistant with all front office functions including, patient relations, check in/check out, scheduling, insurance verifications, and answering phones.
- Ensure any patient complaints are handled appropriately.
- Manages medical records and patient information
- Organized medical records for follow up appointments
- Managed releases of patient information to lawyers and other interested parties remained to HIPAA compliant.
- Provide overall support to providers
- Supported medical staff with administrative tasks, ensuring accurate patient records and documentation.
- Trained new front desk staff on systems, processes, and customer service protocols to ensure consistent service quality.
- Streamlined communication between patients and healthcare providers to improve overall patient experience.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Receptionist
Orthopedic of Palm Beach County
01.2017 - 03.2018
- Scheduling new and follow up appointments
- Scan and manage medical records
- Obtain records for follow up appointments
- Coordinate patient injections
- Verify insurance
- Obtain authorization for injections
Homemaker
N/a
01.2018 - 01.2018
- Coordinating household management activities
- Caring for Children
- Setting & monitoring budgets
- Cleaning, cooking and doing laundry
- Scheduling appointments
- Excellent communication skills, both verbal and written.
Senior Office Coordinator
21st Century Oncology/SFRO
01.2014 - 01.2015
- Coordinated health fairs, meetings, luncheons, and other special events for staff and patients
- Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/ check in/check out, scheduling patients, answering telephones and taking messages.
- Met daily collection goals coordinated with financial advisor for patient responsibilities
- Performed variety of maintenance, compilation retrieval and distribution of patient records.
- Planned, organized and maintained a variety of health record indexes in storage and retrieval systems to collect, classify, store and analyze information. Record keeping.
- Reviewed scanned documents for overall image qualify and accuracy of indices assigned during the referring physicians
- Coordinated with physicians, radiation therapist, nurses, physiologist, and nutritionists for patient's treatments and monthly support group meetings
- Coordinated with social workers for patient treatment plans & marketing representative for Wellington physicians
- Assisted helping patients with transportation needs & financial assistance
- Quickly learned new medical software as part of a corporation reorganization and provided quality customer service to 100+ patients daily
- Identified patient financial responsibility for each visit and any outstanding balances by collecting co pays & deductible
- Mentored and trained new staff
- Facilitated communication between staff, patients, and external vendors to improve service delivery.
- Trained new team members on office protocols and software utilization for consistency.
- Enhanced communication within the team through regular meetings and detailed reporting.
Homemaker
01.2013 - 01.2014
Office Coordinator/Records Specialists
Midtown Imaging/Tenet Healthcare
01.2007 - 01.2013
- Quickly learned the billing and reporting software system to meet new standard requirements after the corporate takeover.
- Created an efficient classification structure for storing and retrieving patient medical records.
- Guided patients through the process of obtaining medical records from prior healthcare providers.
- Released information to persons and agencies per HIPAA regulations
- Reviewed scanned documents for overall image quality and accuracy of indices assigned during the referring physicians
- Coordinated with the marketing representative by using spreadsheet of daily patients and referring physicians
- Conducted training sessions for new staff to ensure a thorough understanding of office protocols and procedures.
- Streamlined communication between departments to enhance operational flow.
- Led team meetings to address challenges and foster collaboration among staff members.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Front Office Receptionist/ Records Specialist
Palm Beach Primary Care Associates
01.2003 - 01.2007
- Ensured complete and accurate registration, including patient demographics and current insurance information & obtained medical records as requested
- Completed relevant tasks in regards to prescription refills, faxing pharmacies, follow up with patients and pharmacies.
- Gathered information concerning patient's clinical background and referral needs per referral guidelines and provided clinical information to specialist
- Verified insurance daily & obtained authorizations and referrals in a timely manner
- Answered high volume of patient phone calls, handling in an expeditious and professional manner.
- Met daily collection goals coordinated with financial advisor for patient responsibilities
- Chart prep identifying patient financial responsibility for each visit and any outstanding balances by collecting co pays & deductible and managed all new & returning follow up appointments
- Coordinated with physician & ARNP daily on schedule and practice needs.
- Coordinated luncheons, meetings with pharmaceutical representative and Physician.
- Maintained accurate patient records using electronic health record systems.
- Assisted in managing office supplies and inventory for clinic operations.
- Developed and implemented front office procedures to improve workflow efficiency.
- Trained new reception staff on administrative protocols and customer service standards.
- Resolved patient inquiries and concerns, fostering positive relationships with clients.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
Education
Palm Beach State College
Skills
- Strong attention to detail
- Effective communication skills
- Customer service oriented
- Proficient in Microsoft Word
- Effective time management
- Strong verbal communication
- Effective multi-tasking
- Strong ethical standards
Certification
- LCAM License -April 2025
Timeline
Administrative Assistant
Lang Management
03.2023 - Current
Front Desk Coordinator
Family Arthritis Center
01.2018 - 03.2023
Homemaker
N/a
01.2018 - 01.2018
Front Desk Receptionist
Orthopedic of Palm Beach County
01.2017 - 03.2018
Senior Office Coordinator
21st Century Oncology/SFRO
01.2014 - 01.2015
Homemaker
01.2013 - 01.2014
Office Coordinator/Records Specialists
Midtown Imaging/Tenet Healthcare
01.2007 - 01.2013
Front Office Receptionist/ Records Specialist
Palm Beach Primary Care Associates
01.2003 - 01.2007
Palm Beach State College