Angela Lankford
Grovetown,GA
Summary
Enthusiastic and dedicated dental and healthcare administrative assistant with over 10 years’ experience in providing high-quality care and exceptional service. Skilled in appointment scheduling, insurance verification, and record-keeping. Committed to delivering a positive patient experience.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Myers Family Dental
Evans, GA
03.2025 - Current
- Coordinated patient treatment schedules to optimize clinic workflow and enhance patient experience.
- Managed patient intake processes, ensuring accurate documentation and compliance with healthcare regulations.
- Developed and maintained relationships with insurance providers to facilitate timely authorizations for treatments.
- Educated patients on treatment options, financial responsibility, and procedural expectations during consultations.
Clinic Specialist
Dental College of Georgia
Augusta, GA
01.2021 - 03.2025
- Informed patients about billing procedures, processed payments and provided payment option setup assistance.
- Scheduled evaluations and procedures for patients.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Managed Veteran approvals and coordinated care within the VA.
- Managed daily operations of Faculty practice.
Neurosurgery Assistant
Augusta University
Augusta, GA
06.2019 - 01.2021
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Provided administrative support to three Neurosurgeons and healthcare staff.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Reached out to patients' day before scheduled appointments to confirm times and instructions.
- Scheduled radiology exams for patients.
- Scheduled patient appointments, accounting for physician availability and optimal patient loads.
- Coordinated Neuroendovascular Fellowship meetings and travel arrangements.
- Scheduled and confirmed Angiogram procedures for patients.
- Handled travel arrangements for physicians and staff for conferences and training events.
Administrative/Accounts Specialist
Servpro of Augusta
Evans, GA
07.2018 - 05.2019
- Produced detailed reports to update management on valuable information.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Problem-solved accounts payable questions on behalf of internal team members, management, and vendors.
- Managed daily posting of payments to customer accounts through QuickBooks
- Answered customer questions and addressed concerns, assisted with daily calls within the office.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
Administrative/Accounts Specialist
Stanley Steemer
Augusta, GA
03.2017 - 07.2018
- Educated customers on product and service offerings.
- Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of 200 invoices monthly.
- Generated, mailed, and monitored invoices.
- Performed administrative tasks to support strategic initiatives.
- Managed efficient and accurate weekly AP and AR operations.
- Interfaced with customers to bring accounts current with suitable repayment plans.
Education
Associate of Applied Science - Medical Billing and Coding
Miller Motte
Georgia10.2017
Phlebotomy
Tender Care Training School
Augusta, GA03.2008
Skills
Curve
MS Office
Dentrix
Microsoft
Administrative operations
Medical terminology
Patient care
Cerner, Power Chart, IDX operations
Procedure scheduling
Timeline
Treatment Coordinator
Myers Family Dental
03.2025 - Current
Clinic Specialist
Dental College of Georgia
01.2021 - 03.2025
Neurosurgery Assistant
Augusta University
06.2019 - 01.2021
Administrative/Accounts Specialist
Servpro of Augusta
07.2018 - 05.2019
Administrative/Accounts Specialist
Stanley Steemer
03.2017 - 07.2018
Associate of Applied Science - Medical Billing and Coding
Miller Motte
Phlebotomy
Tender Care Training School