TONI MARIE DINNOCENZIO
Las Vegas,USA
Summary
Directed treatment coordination and office management operations within general, periodontal, endodontic, pediatric, and orthodontic practices for over 30 years.
Overview
30
30
years of professional experience
Work History
Treatment Presentation • IT Support • Billing & Insurance Verification
Vegas Dental Experts
Las Vegas, NV
07.2023 - Current
- Delivered comprehensive treatment presentations, increasing patient understanding and acceptance.
- Verified insurance benefits, processed claims, and resolved discrepancies to ensure timely reimbursement.
- Collaborated with IT to streamline billing systems, reducing errors and improving workflow efficiency.
- Improved patient experience through clear communication and accurate financial explanations.
- Investigated and corrected billing inconsistencies, reducing processing delays and improving accuracy.
Treatment Coordinator / Office Management
Canyon Ridge Periodontics
Las Vegas, NV
12.2016 - 05.2020
- Managed treatment plans, consultations, and financial arrangements to support patient acceptance.
- Streamlined insurance processes, improving claim accuracy and reducing turnaround time.
- Enhanced patient comfort and trust through strong communication and a welcoming front-office presence.
- Identified and corrected insurance claim discrepancies, significantly improving approval rates.
- Coordinated daily office operations, ensuring smooth workflow and effective team collaboration.
Treatment Coordinator / Office Management
Anthem Periodontics
Henderson, NV
01.2009 - 01.2011
- Coordinated treatment plans and patient schedules, improving clinic efficiency.
- Analyzed insurance claims and pre-authorizations to minimize delays and maximize reimbursement.
- Strengthened communication between clinical staff and patients, ensuring seamless care delivery.
- Reduced administrative burdens by improving accuracy in insurance submissions and documentation.
Treatment Coordinator / Office Management
Sienna Dental
Las Vegas, NV
01.2007 - 01.2010
- Managed patient check-ins, check-outs, and treatment coordination to support daily operations.
- Processed billing and insurance claims with high accuracy, reducing denials and improving reimbursement speed.
- Implemented digital record systems, reducing paperwork and improving office efficiency.
- Enhanced workflow processes, resulting in smoother daily operations and improved patient satisfaction.
Treatment Coordinator / Office Management
Schwartz & Gedeon, DDS
Niagara Falls, NY
01.1996 - 01.2006
- Oversaw front-office operations, patient interactions, and treatment coordination.
- Managed billing, insurance payment posting, and financial arrangements.
- Supported providers with accurate scheduling, documentation, and patient communication.
Education
Business / IT Degree - Culinary Minor
Buffalo State College
01.2002
Graduate - undefined
School of Marjon
01.1997
Diploma - undefined
LaSalle Senior High School
01.1996
Skills
- Dentrix
- Eaglesoft
- Open Dental
- Aloha
- Micros
- Softdent
- Curve
- SYNKROS
- MS Word
- Excel
- PowerPoint
- Billing Systems
- Digital Records
- Insurance Portals
CORE COMPETENCIES
- Treatment Planning & Case Acceptance
- Insurance Verification & Breakdowns
- Pre-Authorizations & Appeals
- Billing, Claims, AR & Collections
- Dentrix
- Eaglesoft
- Open Dental
- Patient Communication & Education
- Scheduling Optimization & Recall Systems
- Front Office Leadership & Training
- Workflow Design & Process Improvement
- Check-In / Check-Out & Patient Flow
ADDITIONAL STRENGTHS
- Highly organized and detail-oriented
- Strong patient rapport and communication
- Calm under pressure in fast-paced environments
- Self-directed, dependable, and solutions-focused
- Able to train, mentor, and support front-office teams
Timeline
Treatment Presentation • IT Support • Billing & Insurance Verification
Vegas Dental Experts
07.2023 - Current
Treatment Coordinator / Office Management
Canyon Ridge Periodontics
12.2016 - 05.2020
Treatment Coordinator / Office Management
Anthem Periodontics
01.2009 - 01.2011
Treatment Coordinator / Office Management
Sienna Dental
01.2007 - 01.2010
Treatment Coordinator / Office Management
Schwartz & Gedeon, DDS
01.1996 - 01.2006
Business / IT Degree - Culinary Minor
Buffalo State College
Graduate - undefined
School of Marjon
Diploma - undefined
LaSalle Senior High School