Angela LaNore
Muskegon,MI
Summary
Attentive optical manager with 13+ years of experience overseeing team in optometry offices and eye wear store. Veteran at adjusting and repairing eye wear, explaining optical terminology and managing employees. Strong knowledge of eye wear brands, pricing and insurance coverage types with focus on maximizing sales.
Overview
27
27
years of professional experience
Work History
Optical Manager
Sam's Club
04.2011 - Current
- Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Optimized store layout for improved visual merchandising, leading to increased foot traffic and higher sales conversion rates.
- Developed strong relationships with eye care professionals to promote collaborative care for patients.
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
Assistant Market Manager
Sam's Club
04.2008 - 04.2011
- Participated in regional meetings among other assistant market managers; sharing best practices, discussing challenges, and collaboratively developing solutions for continued success within the company.
- Networked in market to build partnerships and connections with prospects.
- Boosted sales performance, utilizing effective communication and relationship-building techniques.
- Assisted Market Manager with collecting and reporting necessary data on a daily basis.
- Worked closely with all General Store Managers within the market to ensure merchandise levels and compliance tasks are correct.
Personnel Training Coordinator
Sam's Club
11.1996 - 04.2008
- Improved overall employee satisfaction levels via interactive group activities focused on collaboration, problem-solving, and innovative thinking.
- Ensured compliance with industry regulations by delivering mandatory trainings as required by law or certification standards.
- Maintained all personnel files, along with LOAs, ADAs, and workman's comp.
- Facilitated communication between employees and management through team building exercises and open forums.
- Developed job-specific competencies and performance standards.
Skills
Time management abilities
- Certified Optician (ABO)
- Insurance processing
- Relationship Building
- Optical dispensing
- Reliability
- Inventory Management
- Provider Training
- Optical Display Arrangements
- Optical Equipment Operation
- Excellent Communication
- Administrative Functions
Affiliations
- Fruitport Lions Club June 2024 President
- Fraternal Order of Eagles Member
- Muskegon Rotary Club Member
Timeline
Optical Manager
Sam's Club
04.2011 - Current
Assistant Market Manager
Sam's Club
04.2008 - 04.2011
Personnel Training Coordinator
Sam's Club
11.1996 - 04.2008