April Ledecky
Portland,OR
Summary
Experienced with optical retail management and customer service enhancement. Utilizes strategic planning and staff development to improve operational efficiency. Knowledge of team leadership and relationship building to drive positive outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Optical Manager
EyeHealth Northwest
07.2021 - 03.2026
- Managed optical retail operations, ensuring optimal customer service and product availability.
- Led staff training initiatives to enhance product knowledge and improve sales techniques.
- Developed strategic merchandising plans to maximize visual appeal and drive store traffic.
- Oversaw employee timecard management to ensure accurate payroll processing.
- Supervised staff and processes in multiple locations to maintain high standards of performance and customer satisfaction.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Maintained up-to-date knowledge of industry trends and advancements in eyewear technology.
- Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Implemented loss prevention strategies, significantly reducing instances of theft or damage in the optical department.
- Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
- Developed strong relationships with eye care professionals to promote collaborative care for patients.
- Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
- Led staff training programs to enhance knowledge of optical products and improve customer service skills.
- Oversaw daily operations of optical department, ensuring efficient workflow and high-quality patient care.
Lead Certified Optician
Eye Health Northwest
07.2013 - 07.2021
- Oversaw team operations and ensured workflow continuity in supervisor's absence.
- Shadowed supervisor to acquire insights into daily operational workflows beyond optician duties.
- Provided expert fitting and adjustment of eyewear to enhance patient comfort and satisfaction.
- Maintained inventory of optical products and managed ordering processes for timely stock replenishment.
- Trained junior staff on best practices in customer service, product knowledge, and optical technology usage.
- Regularly attended industry conferences and workshops to stay current on trends, technologies, and best practices in the field of opticianry.
- Collaborated with insurance providers to streamline claim processing, reducing paperwork for clients and ensuring timely reimbursements.
- Improved customer satisfaction by providing personalized optical consultations and product recommendations.
- Maintained a clean and organized workspace that promoted efficiency among employees and contributed to a welcoming atmosphere for clients.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Processed and verified employee timecards for accurate payroll management.
- Coordinated staff schedules, aligning availability with operational needs and team requirements.
Front Desk
America’s Best
01.2000 - 01.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Centennial High School
Portland, OR06-2000
Skills
- Customer service
- Problem-solving abilities
- Reliability
- Critical thinking
- Effective communication
- Task prioritization
- Professionalism
- Certified optician (ABO)
Certification
American Board of Opticianry Certification
Timeline
Optical Manager
EyeHealth Northwest
07.2021 - 03.2026
Lead Certified Optician
Eye Health Northwest
07.2013 - 07.2021
Front Desk
America’s Best
01.2000 - 01.2001
High School Diploma -
Centennial High School