Seeking to join a team of excellence and structure to ensure all of clients and staff partners objectives are resolved in a timely manner.
Hi, I’m
Joyce Allen
Sandy Springs,GA
Summary
Overview
13
years of professional experience
1
Certification
Work History
Walmart Vision Center
Optical Manager
03.2004 - 09.2016
Job overview
- Assistant Manager in Health and Wellness
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Augusta Technical CollegeAugusta, GA
from Cyber Security
University Overview
Warren County High SchoolWarrenton, GA
High School Diploma/Some College from Human Resources Management
University Overview
Dekalb Tech 2010 did not graduate.
Skills
- Optical knowledge
- Optical dispensing
- Frame adjustments
- Appointment Scheduling
- Optical Equipment Operation
- Workflow Coordination
- Document Management
- Quality Inspections
- Laboratory Operations
- Lens fitting
- Customer Service
- Attention to Detail
- Fittings
- Verifying prescriptions
- Frame Repair
- Insurance approvals
- Patient History Documentation
- Conducting fittings
- Billing Processing
- Analytical Thinking
- Children's eyewear
- Work Order Preparation
- Quality Control
- MS Office
- Product and Service Recommendations
- Inventory Management
- Patient testing
- Optical Display Arrangements
- Optical Needs Assessment
- Selecting frames
- Administrative Functions
- Managing repairs
- Supply and Equipment Ordering
- Student Optician Training Supervision
- Transaction Processing
- Data Verification
- Assistive Equipment Instruction
- Product Upselling
- Optical equipment testing
- Provider Training
- Prescription Evaluation
Key Qualifications
Key Qualifications
- Over 12 years of extensive experience in a fast-paced retail environment and medical environment.
- Consistent in achieving store sales quotas over my entire employment span.
- Passionate about great customer service through listening, a positive attitude, and prompt follow-up.
References
References
Available upon request.Certification
License Dispensing Optician
Licensed Dispensing Optician Apprenticeship #LDO001960
Licensed Dispensing Optician Apprenticeship #LDO001960
Licensed Optician Apprenticeship
Timeline
Optical Manager
Walmart Vision Center
03.2004 - 09.2016
Augusta Technical College
from Cyber Security
Warren County High School
High School Diploma/Some College from Human Resources Management