Brittany Kemp

Highly self-motivated professional with a proven track record of successfully executing tasks independently and without supervision. Efficiently manages responsibilities within fast-paced, high-volume environments. Committed to delivering exceptional customer service and ensuring client satisfaction. Demonstrates effective prioritization of multiple projects while maintaining excellent written and verbal communication skills.

• Advising patients on frame weights, materials, styles and colors
• Recommending lenses, coatings and frames to suit customers’ needs
• Measuring customers to determine suitable types and styles of frames
• Adjusting frames so they fit properly
• Preparing orders for glasses and contact lenses by checking prescriptions, lens thickness and other specifications
• Making sure that orders for glasses and contact lenses have been processed accurately
• Submit weekly payroll
• Keep track of attendance
• Interview applicants
• Part of my job is to help market and promote different events
• Lead my team in increasing sales over previous year
• Proficient in Microsoft Word and Excel
• Monitor and authorize entrance and departure of employees and visitors
• Write reports of daily activities and irregularities, such as equipment or property damage, presence of unauthorized persons, or unusual occurrences
• Answer alarms and investigate disturbances
• Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
• Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary
• Conferred with customers in person to provide information about flight services
• Checked to ensure that appropriate changes were made to resolve customers' problems
• Performed ticket counter agent duties such as assisting passengers with check-in, baggage and verifying travel documents
• Settled seating disputes or helped solve other customer concerns
• Examined tickets or passes to verify authenticity, using criteria such as name or date issued
• Performed gate agent duties such as Jet bridge train, board flights and interact with crew to assure on-time departures
• Filled in for other supervisors when needed
• Irregular operations specialist (IROP) duties such as rebooking due to misconnection or cancellations, arranging new hotels and other accommodations, as well as purchasing tickets on other airlines when needed