Roberto Reyes
Peoria,AZ
Summary
Proven leader in optical management, notably at Holt Eye Care, where I elevated team engagement and customer satisfaction through expert optical dispensing and exceptional customer service. Skilled in enhancing operational efficiency and quality control, my approach has consistently led to improved productivity and high-quality outcomes in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Optical Manager
Holt Eye Care
03.2021 - Current
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
Optical Laboratory Manager
Eyeglass World
12.2019 - 01.2021
- Developed staff training programs to enhance employee skills in lens fabrication and quality control.
- Improved laboratory efficiency by implementing new optical production processes and equipment.
- Navigated challenging situations involving personnel management effectively while prioritizing growth opportunities for team members.
- Led cross-functional teams to troubleshoot complex issues related to optical production processes efficiently.
- Oversaw budgeting decisions, allocating resources appropriately for staffing needs, materials procurement, and other operational expenses.
- Managed optical lab operations, ensuring timely completion of orders and high-quality results.
Optical Laboratory Manager
Visionworks
07.2017 - 12.2019
- Developed staff training programs to enhance employee skills in lens fabrication and quality control.
- Improved laboratory efficiency by implementing new optical production processes and equipment.
- Analyzed workflow data to identify bottlenecks and implement solutions for increased productivity levels within the lab setting.
- Oversaw budgeting decisions, allocating resources appropriately for staffing needs, materials procurement, and other operational expenses.
- Managed optical lab operations, ensuring timely completion of orders and high-quality results.
Optical Sales Supervisor
LensCrafters
04.2007 - 04.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Culinary Specialist
United States Navy
07.2002 - 07.2006
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
Education
Associate of Arts - Communication
Glendale High School
Glendale, AZ05.2009
Skills
- Optical knowledge
- Optical dispensing
- Frame adjustments
- Appointment Scheduling
- Time Management
- Customer Service
Timeline
Optical Manager
Holt Eye Care
03.2021 - Current
Optical Laboratory Manager
Eyeglass World
12.2019 - 01.2021
Optical Laboratory Manager
Visionworks
07.2017 - 12.2019
Optical Sales Supervisor
LensCrafters
04.2007 - 04.2017
Culinary Specialist
United States Navy
07.2002 - 07.2006
Associate of Arts - Communication
Glendale High School
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