Manuel Castro Diaz
Pinson,AL
Summary
Accomplished Optical Manager at Walmart, adept in optical dispensing and fostering teamwork, significantly enhanced team engagement and customer satisfaction. Expert in utilizing problem-solving and attention to detail to exceed optical standards and streamline insurance processing, demonstrating a results-driven approach focusing on achievements. Attentive optical manager with five years of experience overseeing teams in optometry offices and eyewear stores. Veteran at adjusting and repairing eyewear, explaining optical terminology and managing employees. Strong knowledge of eyewear brands, pricing and insurance coverage types with focus on maximizing sales.
Overview
15
15
years of professional experience
Work History
Optical Manager
Walmart
01.2024 - 07.2024
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
Optician
Walmart
01.2021 - 12.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Online Grocery Associate
Walmart
09.2019 - 12.2021
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Groundskeeper
Mountain Brooke Country Club
01.2010 - 09.2019
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
Education
High School Diploma -
Spain Park High School
Hoover, AL05.2010
Skills
- Optical knowledge
- Optical dispensing
- Frame adjustments
- Appointment Scheduling
- Insurance processing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Optical Manager
Walmart
01.2024 - 07.2024
Optician
Walmart
01.2021 - 12.2023
Online Grocery Associate
Walmart
09.2019 - 12.2021
Groundskeeper
Mountain Brooke Country Club
01.2010 - 09.2019
High School Diploma -
Spain Park High School
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