Jennifer Langham

• Managed opticians using feedback, constructive conversations leading daily activities and benchmarks.
• Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
• Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
• Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
• Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
• Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.

• Certified ABO/NCLE , Optometry board.

(Completed in 6 months; typically 3 year program.)

• Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
• Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
• Resolved customer complaints professionally and effectively to maintain positive client relationships.

• Assisted in recruiting efforts, conducting interviews, and made hiring decisions based on candidate qualifications.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Mentored team members, fostering a positive work environment and promoting professional growth.
• Managed staff scheduling, ensuring proper coverage during peak hours and reducing overtime expenses.
• Revamped department layout for improved traffic flow and increased customer engagement with products.
• Ensured compliance with company policies and procedures throughout the department''s daily operations.