Angela Laskach
Glen Carbon,IL
Summary
Goal-oriented professional with broad knowledge of loan programs. Skilled in preparing loan documents, managing departmental functions, and conducting training sessions. Adept at interacting with all members of organization to achieve company goals and objectives. Proven track record of maintaining collaborative relationships with team members and management.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Scott Credit Union
Edwardsville, Illinois
03.2024 - 01.2025
- Processing basic financial transactions for members including such functions as balance inquiries, completing transfers and payments, issuing checks.
- Responding to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members.
- information.
- Educating members and potential members on the products and services offered that may be of benefit. Makes referrals to the Loan Center, Mortgage Department or Retirement and Investment Services as needed.
- Performing such other member service functions that might be needed from time to time and assists others to complete tasks and work assignments.
- Performs such other duties as may be assigned by Team Leads or Manager.
SBA Contractor
Brillient Corporation
Reston, VA
07.2020 - 08.2021
- Administered all the aspects of small business loans portfolio pertaining to Covid19 relief with government funds
- Oversaw all aspects of project as well as organized and managed materials, workers, equipment, and services for completing projects on time and within budget
- Collaborated and communicated with customers, addressed concerns, and forwarded core issues to supervisor
- Drove company revenue through effective management of 50 loan pipelines
- Managed and maintained loan queue, proposed 40 recommendations, and updated excel spreadsheets
Document Specialist
State Farm Bank
Earth City, MO
12.2007 - 07.2020
- Managed trailing document and post-closing duties
- Organized an archiving system, retrieved documents upon request and outlined long-term storage strategy
- Acted as a call center and customer service representative
- Created and forwarded daily quota to custodian
- Drafted documents, organized revisions, and conducted tracked changes
- Prepared, revised, and delivered daily reports to senior management
Education
High School Diploma -
Hillsboro Sr. High
Hillsboro, MO05-1984
Skills
- Loan Management
- Portfolio Management
- Reporting & Documentation
- Training & Development
- Exceptional Customer Service
- Cross-team Collaboration
- Banking Specialist
Accomplishments
- Re-designed mortgage positions by using written procedures and pictorial job aids as well as approved new process for position.
- Mentored and educated associates for several positions.
- Won various awards for quality of work and meeting goals.
Timeline
Customer Service Representative
Scott Credit Union
03.2024 - 01.2025
SBA Contractor
Brillient Corporation
07.2020 - 08.2021
Document Specialist
State Farm Bank
12.2007 - 07.2020
High School Diploma -
Hillsboro Sr. High