Elizabeth Marie Proffitt
Jonesborough,TN
Summary
Resourceful professional with expertise in mortgage and medical services, recognized for high productivity and efficient task completion. Proficient in risk assessment, regulatory compliance, and HIPAA protocols, ensuring adherence to industry standards. Strong communication and problem-solving skills contribute to goal achievement and enhanced client satisfaction. Seeking opportunities to leverage extensive background in mortgage and healthcare sectors.
Overview
15
15
years of professional experience
Work History
Mortgage Customer Service Representative
Advanced Call Center Technologies LLC
Johnson City, Tennessee
11.2021 - 10.2025
- Advised clients on mortgage products and services to ensure informed decisions.
- Processed loan payments and monitored accounts for delinquencies, contacting borrowers as necessary.
- Collaborated with team members to improve customer service initiatives and enhance client satisfaction.
- Assisted customers in preparing loan applications by gathering documents and verifying accuracy.
- Updated client account records in company databases to maintain current information.
Customer Service Cashier
Wal-Mart Supercenter
Johnson City, Tennessee
11.2020 - 05.2022
- Processed customer transactions efficiently at high-volume checkout stations.
- Assisted customers with product inquiries and store navigation to enhance shopping experience.
- Stocked shelves and displays with new and transferred merchandise to ensure availability.
- Adhered to health and safety regulations during all job functions.
- Followed loss prevention protocols when addressing suspicious activities or customers.
- Verified personal identifications for alcohol and tobacco sales compliance.
Customer Service Collections Representative
Advanced Call Center Technologies LLC
Johnson City, Tennessee
01.2018 - 11.2020
- Enhanced collection strategies and processes through collaboration with team members.
- Resolved escalated customer issues with professionalism and empathy.
- Established strong customer relations to address problems and minimize account delinquency.
- Documented customer interactions to maintain a clear audit trail.
- Reviewed open accounts, implementing skip tracing to exceed performance goals.
- Negotiated flexible payment arrangements for customers facing financial difficulties.
- Processed customer payments promptly to ensure efficient operations.
- Maintained compliance with applicable laws and HIPAA guidelines regarding collections activities.
Scheduling Coordinator
Center On Aging & Health
Erwin, Tennessee
09.2017 - 05.2018
- Executed data entry in ERSP system for efficient scheduling.
- Managed clerical office tasks, including filing, answering phones, and faxing.
- Coordinated staff schedules in homes based on client needs.
- Facilitated communication between agency, insurance companies, and clients as necessary.
Scheduling Coordinator
Brightstar Home Care
Bristol, TN
12.2010 - 09.2017
- Developed and maintained scheduling systems for over 50 employees, optimizing coverage and operational efficiency.
- Proactively monitored schedule conflicts and resolved issues to ensure workflow continuity.
- Trained new staff on scheduling procedures to enhance efficiency and adherence to best practices.
- Utilized MS Office and Excel for data analysis and spreadsheet creation.
- Communicated schedule changes effectively with team members to maintain awareness of shifts.
- Verified employee hours against submitted timesheets to ensure payroll accuracy.
- Participated in audits to confirm accounts receivable and documentation align with client diagnoses and payment methods.
- Explained work procedures and policies clearly to staff during briefings.
Education
Medical Terminology Certificate -
12.1989
Associates Degree - Business Administration
05.1987
High School Diploma - Business / Office Occupations
06.1985
Skills
- Communication effectiveness
- Team collaboration
- Organizational skills
- Digital literacy
- Loan management
- Quality assurance
Languages
- English
- American Sign Language
Affiliations
- Crochet blankets, toboggans, scarves, headbands, wall hangings, tree skirts
- Ribbon making hair bows
Languages
English
Professional
American Sign Language
Professional
Interests
- Spouse & I enjoy going camping and traveling to new places to get away from everyday life and stresses.
References
References available upon request.
Timeline
Mortgage Customer Service Representative - Advanced Call Center Technologies LLC
11.2021 - 10.2025
Customer Service Cashier - Wal-Mart Supercenter
11.2020 - 05.2022
Customer Service Collections Representative - Advanced Call Center Technologies LLC
01.2018 - 11.2020
Scheduling Coordinator - Center On Aging & Health
09.2017 - 05.2018
Scheduling Coordinator - Brightstar Home Care
12.2010 - 09.2017
Elizabethton Technology - Medical Terminology Certificate,
Bristol College - Associates Degree, Business Administration
Happy Valley High School - High School Diploma, Business / Office Occupations