Lacey Harris
COMMUNITY MORTGAGE & LOAN,INC
PONTOTOC,MS
18
years of professional experience
Detail-oriented Assistant Manager experienced in leadership roles with over 9 years of accomplishment. Established clear guidelines and enforced consistent policies to enhance staff satisfaction and achieve key objectives. Managed customer interactions with effective communication and empathy, resulting in high customer satisfaction and loyalty.
Work History
Customer Service Representative
12 Years 1 Month- Handled administrative and public relations tasks for customer service, loan processing, and collections to enhance overall service delivery.
- Interacted with customers, completed company paperwork, processed deposits, operated cash register, typed and broke down loans, and collected on past due accounts to streamline operations.
- Resolved customer inquiries efficiently, enhancing satisfaction and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed multiple communication channels, ensuring prompt and effective responses to customer inquiries.
- Duties include interacting with customers, completing all company paperwork, making deposits, operating the cash register, typing loans, breaking down loans, and collecting on past due accounts
- Trained new staff on best practices for customer service excellence.
- Communicated regularly with customers to gain insights into their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
SCAN COORDINATOR
6 Years 1 Month- Coordinated administrative tasks and floor operations, including vendor check-ins, pricing, tagging, and stocking to ensure smooth front-end management.
- Coordinated inventory management processes to ensure optimal stock levels and product availability.
- Implemented efficient scanning procedures to enhance accuracy in product tracking and data entry.
- Streamlined communication between departments to improve workflow and reduce operational delays.
Cashier
6 Months- Welcomed customers and provided information on products and services to enhance shopping experience.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise in an organized manner. with merchandise when needed.
- Addressed customer inquiries about store policies and procedures to assist in informed purchasing decisions.
Education
P.A - Special Education
GPA: 3.0
High School Diploma - General
GPA: 3.0
Skills
Customer Service
Loan Processing
Loan Management
Money Handling
Retail Sales
Data Entry
Conflict Resolution
Contract negotiation
Customer Relations
Customer support
Client support
Timeline
Customer Service Representative
COMMUNITY MORTGAGE & LOAN,INC
07.2014 - 08.2026Read More
Cashier
Dollar General
04.2012 - 10.2012Read More
SCAN COORDINATOR
Food Giant
05.2008 - 06.2014Read More
SALTILLO HIGH SCHOOL
High School Diploma from General
Read More
ITAWAMBA COMMUNITY COLLEGE
P.A from Special Education
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