Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Occupational Licenses Certificates And Training
Generic
Open To Work

ANGELA LAVIOLET

Kansas City,MO

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Uber DriverHospital OperatorHospital OperatorReceptionist/Switchboard Operator

Work Type

Full TimePart Time

Location Preference

On-Site
Location: Kansas City, MO, US
Open to relocation: No

Salary Range

$17/hr - $21/hr

Summary

Dedicated office and switchboard operations professional with a strong focus on the healthcare sector. Proven expertise in managing and coordinating service requests within customer-centric environments, ensuring prompt and effective resolutions. Exceptional problem-solving and communication skills facilitate seamless interactions and enhance operational efficiency. Proficient in dispatch systems and skilled in fostering team collaboration to drive optimal performance.

Overview

21
21
years of professional experience

Work History

Uber Driver

Uber
Kansas City, MO
01.2016 - Current
  • Self-employed Uber Driver

Hospital Operator

Menorah Medical Center
Overland Park, KS
08.2024 - 04.2025
  • Coordinated call handling for hospital, providing information and support to both internal staff and external patients or visitors.
  • Facilitated communication by delivering timely overhead announcements to support hospital operations.
  • Executed comprehensive code surveillance, providing police with detailed alerts on code classifications and geographic coordinates.
  • Managed paging operations for doctors in response to requests from affiliated hospitals.
  • Operated multi-line phone systems to manage incoming calls and direct patient inquiries efficiently.

Hospital Operator

VA Medical Center/Quality Innovations
Kansas City, MO
04.2020 - 07.2023
  • Answered all incoming inquiries to hospital switchboard from staff, patients, visitors and general public and transfer to appropriate departments.
  • Duties also included faxing, copying, scanning, e-mailing, filing and entering information into Excel formats.
  • Coordinated communication between medical staff, patients, and families to ensure timely information delivery.

Receptionist/Switchboard Operator

Kansas University Medical Center
Kansas City, KS
11.2004 - 06.2010
  • Managed visitor interactions and telephone communications to identify and address inquiries effectively.
  • Managed comprehensive code activation tasks to support software deployment.
  • Administered company phone list and distributed daily accounting invoices.
  • Provided essential clerical assistance to staff, ensuring smooth workflow and task completion.
  • Facilitated effective communication by managing incoming calls and routing inquiries to appropriate teams.
  • Maintained accurate call logs and message documentation for effective communication.

Education

High School Diploma -

Southwest High School
Kansas City, MO

Skills

  • Switchboard/Dispatch
  • Medical Records
  • High volume calls
  • Customer Service
  • Typing
  • 10-key
  • Medical Terminology
  • Dependable and trustworthy

Timeline

Hospital Operator

Menorah Medical Center
08.2024 - 04.2025

Hospital Operator

VA Medical Center/Quality Innovations
04.2020 - 07.2023

Uber Driver

Uber
01.2016 - Current

Receptionist/Switchboard Operator

Kansas University Medical Center
11.2004 - 06.2010

High School Diploma -

Southwest High School

Occupational Licenses Certificates And Training

Certified in CPR/AED Adult, Infant and Child

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ANGELA LAVIOLET