Samantha Harley
Jamestown,USA
Summary
Versatile professional with hands-on experience in customer service and a knack for addressing challenges head-on. Possesses strong problem-solving skills and a proactive attitude towards new responsibilities. Acknowledged for adaptability and a focus on results, driving success in various initiatives. Dedicated to fostering meaningful contributions that support organizational advancement. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
11.2024 - Current
- Ensured passenger safety and satisfaction by delivering rides on time.
- Utilized GPS tools for efficient navigation, optimizing routes to minimize travel time.
- Upheld cleanliness and functionality of vehicles, complying with safety regulations.
- Demonstrated flexibility in adapting to various driving conditions during peak hours.
Assembler
New Flyer
10.2023 - 10.2024
- Assembled components and subassemblies according to blueprints, diagrams, and work instructions
- Operated various hand tools and power tools to complete assembly tasks efficiently
- Inspected finished products for quality assurance, ensuring adherence to specifications
- Collaborated with team members to meet production goals and deadlines
- Maintained a clean and organized work area, promoting safety and efficiency
- Performed routine maintenance on assembly equipment to ensure optimal performance
- Followed standard operating procedures (SOPs) to ensure consistent product quality
- Collaborated with engineers on prototype development projects, providing valuable input based on practical assembly experience
- Adhered to all safety regulations and protocols while performing assembly tasks
Assistant Supervisor
JRI Industries
02.2023 - 11.2023
- I was promoted to an assistant supervisor at the Susan Wayne Center of Excellence, a program through Justice Resource Institute. As an assistant supervisor, I have many responsibilities and duties to manage. I am responsible for keeping track of and managing 43 children, all whom have been trauma impacted and require an extensive level of care. On top of the 43 kids, I must also manage, on average, 20 staff, including residential counselors, teachers, and instructor assistants. I am responsible for completing a log book each shift, writing down every single transition each kid makes and every consequence they earn. In addition to that, I must communicate with staff and administrators to better help manage the kids and learn how their days are going. If there is a crisis, I am first to respond, and it’s my job to determine the child’s consequence depending on the level of the behavior. At the end of each shift, I must present each of the children’s days to the next shift to let them know what kind of space they may be in. Also, at the end of each shift, I have to type a summary of the day, noting how every kids’ day went and any consequences earned. In the month of June, I was acknowledged by administrators as staff of the month.
- Implemented workflow improvements, enhancing team efficiency and productivity.
- Fostered a collaborative work environment, promoting teamwork and employee engagement.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
Residential Counselor
Justice Resource Institute
08.2022 - 02.2023
- I am responsible for caring for, guiding, and setting firm expectations for the children who reside in this residential facility. In addition to the residential children, I also aide children who come to this faculty for school only. I am nurturing to the children while also making sure they are making safe decisions and following the rules. I must be able to fill out paper work and documenting things that occur with the children. I work in a trauma informed environment, keeping this in mind when caring for each child here.
Education Specialist
Colibri Group
03.2022 - 08.2022
- I had to answer phone calls from different professionals, such as real estate agents, appraisers, home inspectors, or engineers. They would call to purchase the education my company sold, and I would be responsible for selling it to them. Sometimes I would have to process refunds. I would also help email them their certificates for completed courses or help them navigate through our website. I also had to be able to navigate between two computers and type while on calls to note each account, so I had to be able to work fast and multitask. I would also complete outgoing calls for students who needed me to call them back. I had to be neat and organized and have exceptional customer service skills.
- Increased participation and concentration while reinforcing classroom discipline by modeling acceptable behavior and respect for others.
Assembler
Weber Knapp
10.2021 - 12.2021
- Assembled multiple products and components for effective distribution within the factory.
- Followed detailed blueprints and instructions to ensure proper construction methods.
- Managed time effectively, ensuring timely completion of tasks while tracking production output.
- Regularly signed in and out for each job, maintaining accurate job records.
- Maintained an orderly work environment, prioritizing safety at all times.
- Promoted a positive workplace culture through collaboration and support among team members.
Assembler
JAMESTOWN ADVANCED PRODUCTS
08.2020 - 02.2021
- I work on a line most of the time, either leading the line in the front and beginning the assembly of our products by using different drills and different tools, or I work in the middle of the line which is continuing the work that the front of the line done, and sometimes I work at the end of the line which is boxing the product. Other times I work in subassembly which is where we assemble the wires and the receptacles that go onto the product we make on the line.
Warehouse Associate
Orbis RPM
08.2020 - 02.2021
- At this job I had to go through different sized bins and containers and take out the dirty parts that were in them and replace them with clean parts. I would keep a lookout for any damages or broken bins so that they could be replaced. I also had to separate and put away the containers based on size and vendor. I also kept track of everything that came off a truck and keep inventory of what was being put back onto another truck.
- Operated forklifts to efficiently transport goods within warehouse environment.
- Maintained accurate inventory records using warehouse management systems.
- Managed scheduling of shipments, coordinating with logistics teams for timely deliveries.
- Oversaw daily operations, ensuring compliance with safety standards and regulations.
- Conducted quality checks on incoming and outgoing shipments to ensure accuracy.
- Implemented process improvements to enhance workflow efficiency and reduce errors.
- Worked safely around moving machinery.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Machine Operator
Falconer Electronics
07.2018 - 03.2020
- Executed precise measurements and cuts of diverse wire types for harness assemblies.
- Operated dual machines to achieve specific wire lengths and stripping requirements.
- Assisted in troubleshooting equipment issues, minimizing operational downtime with team collaboration.
- Provided training for junior operators on safe machine operation practices.
- Documented machine performance metrics, contributing to accurate production reporting.
- Configured machinery setup daily, ensuring optimal operational conditions.
- Adhered to all safety regulations set by company and OSHA, safeguarding workplace integrity.
- Conducted routine machine maintenance to prevent breakdowns and ensure consistent output.
Call Sales Representative
The Connection Call Center
03.2017 - 06.2018
- Responded to diverse customer calls with a combination of scripts and personal insights.
- Efficiently documented call details using various software applications while managing multitasking demands.
- Cultivated strong relationships with customers through effective communication and issue resolution.
- Implemented improved training programs for teams, enhancing new hire onboarding processes.
- Resolved client issues swiftly, leading to increased satisfaction rates.
- Identified additional sales opportunities through effective upselling and cross-selling techniques.
- Maintained current knowledge of industry trends, ensuring informed client discussions.
- Crafted personalized solutions tailored to individual customer needs, enhancing overall satisfaction.
Machine Operator
Support Enterprises
05.2012 - 03.2014
- At this job I had to sew different parts of a fabric that then came together with other parts to make First Aide bags for the military. I had to be able to work in a quick pace while making sure that the quality of the part maintained our customer's standards. In addition to all the sewing, it is required that we clean up and always maintain a clean and safe work environment.
- When I gave birth to my son, I left this job on good standings to be a stay at home mother.
Waitress
Friendly's
06.2010 - 03.2012
- I had to make sure I was always quick on my feet, while also making sure I was getting each and every guest's order right and also making each of their experiences' feel like one of a kind. I made sure to be kind to all guests and coworkers as well and always kept up on cleaning (not just my tables).
Education
High school diploma - undefined
Griswold High School
Griswold, CT06.2010
Skills
- Hospitality
- Network Support
- Front desk
- Engaged and entertained children through recreational and educational activities
- Quality control
- Ensured that product quality met customer specifications
- Helped students further develop their cognitive, social, and fine motor skills
- Microsoft Office
- Desktop Support
- Punctual
- Maintained a clean workspace
- Prepared and researched follow-up calls
- Maintained clean and safe equipment and facility
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
- Assisted in enhancing students learning experiences
- Troubleshoot and resolve problems
- Machining
- Executed daily routines in a punctual manner
- Cleaning Experience
- Placed, received and routed a high volume of calls through a telephone switchboard Supply information to callers and relay messages
- Packaging
- Switchboard
- Continuous improvement
- Childcare
- Telephone
- Worked under consistent pressure to meet deadlines
- Assembly
- Customer service
- Microsoft Word
Certification
- Forklift Certification
- Assessments
- Food service: Customer situations — Proficient August 2023 Identifying and addressing customer needs in a food service setting Full results: Proficient
- Sales skills — Proficient January 2022 Influencing and negotiating with customers Full results: Proficient
- Attention to detail — Proficient July 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Call center customer service — Proficient May 2021 Demonstrating customer service skills in a call center setting Full results: Proficient
- Front desk agent (hotel) — Proficient October 2021 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
- Customer service — Proficient July 2021 Identifying and resolving common customer issues Full results: Proficient
- Work motivation — Proficient July 2021 Level of motivation and discipline applied toward work Full results: Proficient
- Outside sales — Proficient July 2021 Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Proficient
- Customer focus & orientation — Proficient May 2021 Responding to customer situations with sensitivity Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Uber Driver
Uber
11.2024 - Current
Assembler
New Flyer
10.2023 - 10.2024
Assistant Supervisor
JRI Industries
02.2023 - 11.2023
Residential Counselor
Justice Resource Institute
08.2022 - 02.2023
Education Specialist
Colibri Group
03.2022 - 08.2022
Assembler
Weber Knapp
10.2021 - 12.2021
Assembler
JAMESTOWN ADVANCED PRODUCTS
08.2020 - 02.2021
Warehouse Associate
Orbis RPM
08.2020 - 02.2021
Machine Operator
Falconer Electronics
07.2018 - 03.2020
Call Sales Representative
The Connection Call Center
03.2017 - 06.2018
Machine Operator
Support Enterprises
05.2012 - 03.2014
Waitress
Friendly's
06.2010 - 03.2012
High school diploma - undefined
Griswold High School