Angela Layman
Andover,MN
Summary
Experienced Ophthalmic professional with comprehensive foundation in assisting with eye examinations and treatments. Adept at providing exceptional patient care while maintaining high standards of accuracy and efficiency. Known for strong team collaboration and adaptability in dynamic clinical environments, ensuring consistent, high-quality results.
Overview
8
8
years of professional experience
Work History
Security Officer
Metro One Loss Prevention Services Group
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored CCTV cameras and alarm systems for security breaches.
- Wrote detailed reports of all security breaches and investigations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Supervisor
The Armory
08.2018 - Current
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Oversaw team of security officers and managed post assigments and redeployments
- Managed a team of security officers, providing guidance and support
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages and injuries
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Provided ongoing training for staff members on key aspects of physical security principles, such as situational awareness and operational techniques
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
Certified Ophthalmic Assistant
St. Paul Eye Clinic
01.2018 - 01.2022
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Facilitated effective communication
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Documented patient medical history and information utilizing EMR software with commitment to accuracy.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
Education
General Studies
Coon Rapids High School
Coon Rapids06-2005
Skills
- Report writing
- Incident reporting
- Document management
- Staff management
- Detail-oriented
- Superior customer service
- Conflict de-escalation
- Conflict resolution techniques
Timeline
Security Officer
Metro One Loss Prevention Services Group
01.2024 - Current
Security Supervisor
The Armory
08.2018 - Current
Certified Ophthalmic Assistant
St. Paul Eye Clinic
01.2018 - 01.2022
General Studies
Coon Rapids High School
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