Angela Lee
Smyrna,GA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lincoln
02.2019 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- While working from home
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Cook High School
Adel, GA05.2007
Certification
LIFE AND HEALTH
Languages
English
Timeline
Customer Service Representative
Lincoln
02.2019 - 06.2023
High School Diploma -
Cook High School
LIFE AND HEALTH