Angela Leffler
Burlington,IA
Summary
Energetic Account Manager skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones. Friendly Secretary with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
14
14
years of professional experience
Work History
Collector/Account Manager
CNAC
Burlington, IA
05.2016 - Current
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Manager, Accounts and Finance
Advance America
Burlington, IA
06.2012 - 05.2016
- Monitored security and handled incidents calmly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition for contribution to store success by optimizing sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
CNA
Klein Center
West Burlington, IA
04.2008 - 06.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
No Degree - General Studies
John F Kennedy High School
Cedar Rapids, IAGED -
Southeastern Community College
West Burlington, IA06.2007
Skills
- New account creation
- Account verification
- Order management
- Account management
- Trend forecasting
- Operations
- Customer rapport
- Account oversight
- Goals and performance
- Systems and software programs
- Database Management
- Courteous and Professional
- Payment Processing
- Attention to Detail
- Visitor and Customer Relations
- Documentation and Reporting
- Data Entry and Database Software
- Records Management
- Verbal and Written Communication
- Customer Complaint Resolution
- Computer Proficiency
- Customer Service-Oriented
- Multitasking and Prioritization
- Positive Attitude and Energetic
- Microsoft Office Suite
- Multi-Line Phone Systems
- Reliable and Punctual
- Prioritization and Time Management
- Word Processing
- Positive Attitude
- Data Entry
- Relationship Building
- FileMaker Pro
- Automated and Manual Data Entry
Timeline
Collector/Account Manager
CNAC
05.2016 - Current
Assistant Manager, Accounts and Finance
Advance America
06.2012 - 05.2016
CNA
Klein Center
04.2008 - 06.2012
No Degree - General Studies
John F Kennedy High School
GED -
Southeastern Community College