Angela Levesque
Winter Haven,FL
Summary
Dynamic customer relations specialist with a proven track record of enhancing customer experiences and satisfaction. Dedicated to creating positive first impressions and fostering long-term relationships that drive loyalty and retention. Skilled in identifying customer needs and implementing tailored solutions that exceed expectations. Passionate about leveraging strong communication and problem-solving abilities to contribute to organizational success.
Overview
25
25
years of professional experience
Work History
Vacation Rental Leasing Representative
SOC/SWE/SET RV Resorts
Zephyrhills, Florida
08.2024 - 08.2025
- Improved customer satisfaction ratings by resolving issues swiftly and suggesting efficient solutions.
- Performed regular inspections of vacation rentals to ensure optimal guest conditions, scheduling maintenance, cleaners and other services as needed.
- Prepared and managed lease agreements, ensuring compliance with company policies.
- Developed strong relationships with prospective tenants, facilitating successful lease agreements.
- Cultivated relationships with potential tenants to enhance community engagement and occupancy rates.
- Facilitated property tours, showcasing amenities and addressing inquiries to promote leasing opportunities.
- Collected rent and tracked resident payments and information in computer system.
Member Relations Specialist
Penobscot Federal Credit Union
Bangor, Maine
08.2017 - 08.2019
- Engaged in regular meetings and executed compliance training to ensure regulatory adherence.
- Addressed member inquiries by leveraging communication expertise and problem-solving abilities to provide prompt and efficient support.
- Optimized member data management processes through diligent record-keeping and attention to detail.
- Executed customer account openings and generated deposit and withdrawal receipts to enhance transaction transparency.
- Delivered comprehensive guidance to customers regarding billing payment processing and support procedures, ensuring clarity and adherence.
- Conducted thorough reviews of customer accounts to identify and resolve discrepancies and errors.
- Optimized team efficiency through cross-training initiatives and providing backup support to customer service managers.
Vault-ATM Controller/Teller Supervisor
EMMC Federal Credit Union
Bangor, Maine
04.2004 - 08.2017
- Balanced ATM, vault, and cash till daily to ensure operational readiness.
- Monitored and ordered office supplies, scheduling maintenance as needed.
- Maintained a clean and organized office environment, adapting decor and signage for holidays and promotions.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Strengthened customer loyalty with personalized service and attention to detail in transaction processing and banking inquiries.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Ordered all cash, verified and processed in to system, for accurate cash flow.
- Monitored and verified suspicious activity on customer accounts.
- Managed high-volume transactions efficiently while maintaining attention to detail, providing excellent service and support.
Vault-ATM Controller/Member Relationship Specialist
Bangor Savings Bank
Bangor, Maine
12.2000 - 04.2004
- Applied in-depth knowledge of bank procedures to effectively manage transactional and operational support tasks.
- Directed fund acquisition and disposition activities to ensure consistent liquidity availability.
- Executed daily inventory assessments and adjustments for ATM and vault to ensure optimal cash flow.
- Evaluated cash handling procedures at teller stations to uphold regulatory compliance and mitigate risk.
- Analyzed and verified cash balances in teller tills to maintain strict accountability and compliance standards.
Education
Business courses -
Brewer High School
Brewer, MESkills
- Strong attention to detail
- Effective time management
- Methodical organization
- Collaborative teamwork
- Analytical problem-solving
- Proficient in handling multiple tasks
- Clear interpersonal communication
- Ability to adjust to new challenges
- Dedicated work ethic
- Strong ethical standards
Timeline
Vacation Rental Leasing Representative
SOC/SWE/SET RV Resorts
08.2024 - 08.2025
Member Relations Specialist
Penobscot Federal Credit Union
08.2017 - 08.2019
Vault-ATM Controller/Teller Supervisor
EMMC Federal Credit Union
04.2004 - 08.2017
Vault-ATM Controller/Member Relationship Specialist
Bangor Savings Bank
12.2000 - 04.2004
Business courses -
Brewer High School