Ethan Lew
Burlingame,USA
Summary
Dynamic real estate professional with a proven track record at Pine Canyon, driving luxury vacation rental growth and closing $1M in transactions. Expert in negotiation and relationship building, I excel in maximizing client satisfaction and revenue. Passionate about delivering exceptional service and fostering long-term partnerships in a competitive market.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Leasing Agent of Luxury Vacation Rental Program
Pine Canyon
Flagstaff, USA
04.2024 - 06.2025
- Led expansion of luxury vacation rental program, growing portfolio from 12 to 23 high-end properties and securing 14 new premium clients through strategic prospecting, relationship building, and targeted outreach.
- Spearheaded sales efforts as licensed Arizona real estate agent, closing $1M in rental transactions within first year by negotiating high-value short-term and longer term luxury leases for clients and tenants.
- Directed full-cycle leasing and sales operations for 20+ luxury properties, advising owners on pricing/positioning, marketing premium listings, and negotiating optimal rental agreements to maximize revenue and occupancy.
- Negotiated complex lease deals between property owners and qualified high-net-worth tenants, balancing client revenue objectives with tenant expectations to achieve favorable terms, repeat bookings, and strong satisfaction.
- Oversaw small team delivering end-to-end luxury property management, coordinating client acquisition, rental advising, vendor management, and issue resolution as primary liaison.
- Managed comprehensive vendor network and maintenance operations, ensuring seamless turnovers, high property standards, and minimal disruptions for owners and guests.
- Provided strategic leadership in program growth and client relations, fostering long-term partnerships and exceptional service within competitive luxury vacation rental market.
Leasing and Sales Assistant
Pine Canyon
Flagstaff, USA
04.2023 - 03.2024
- Coordinated property staging and preparation for luxury homes, ensuring interiors were impeccably presented for tours, tenant arrivals, and optimal first impressions.
- Conducted personalized tours for prospective tenants, highlighting premium features and amenities while assessing fit for high-end vacation rentals.
- Assisted brokers and sales agents with home staging for showings, managing for-sale and rental signage, and covering open houses to enhance client experiences.
- Managed property operations, including pre-arrival setup, check-in and check-out processes, and 24/7 on-call support to address tenant needs.
- Delivered comprehensive hospitality services throughout guest stays, anticipating requests, maintaining high standards, and prioritizing tenant satisfaction to encourage positive reviews and returns.
- Served as primary point of contact for owners and clients, responding promptly to inquiries, coordinating needs, and ensuring seamless communication for ongoing property management.
- Coordinated logistics for sales and leasing activities, preparing properties, managing signage, and stepping in for agents to ensure seamless operations.
President, Turning Point USA Chapter
Northern Arizona University
Flagstaff, USA
01.2022 - 05.2023
- Advanced from Vice President to President, serving as the primary leader and representative for the Turning Point USA chapter at Northern Arizona University, guiding the organization in promoting principles of limited government, free markets, and open dialogue among students.
- Directed a team of club executives to plan and deliver weekly meetings and campus-wide events, creating consistent opportunities for students to engage with political ideas, current events, and diverse viewpoints in an inclusive setting.
- Coordinated cross-partisan collaborations with the NAU Young Democrats, successfully organizing and hosting two joint debates between the clubs to encourage civil discussion on key issues and reduce political divisiveness on campus.
- Worked deliberately to build bridges across political backgrounds, partnering with students from various ideologies to foster respectful exchanges, promote mutual understanding, and create a more unified campus environment.
- Managed chapter operations, including event logistics, member recruitment, and outreach, while upholding the organization's commitment to thoughtful, non-partisan dialogue and student empowerment.
Receptionist
Pine Canyon Sales Office
Flagstaff, USA
08.2021 - 03.2023
- Served as initial point of contact for incoming calls and walk-ins, accurately routing information while upholding discretion and professionalism in upscale mountain retreat.
- Managed front-office administrative operations for a luxury real estate office, handling multi-line phone system, directing inquiries, and ensuring efficient flow of communications for agents, clients, and prospective buyers/renters.
- Provided hospitality services to visitors and clients entering the office, creating positive first impressions in an exclusive, high-end community focused on premium properties and vacation experiences.
- Organized and maintained welcoming reception area, managed visitor logs, distributed materials on luxury homes and rentals, and promptly addressed immediate client needs.
- Assisted real estate agents with a variety of administrative tasks, including preparing documents, coordinating schedules, organizing files, and supporting daily office needs to keep operations running smoothly.
Education
BA - Marketing
Northern Arizona University
Flagstaff, AZ05.2024
High school -
Junipero Serra High
San Mateo, CA06.2019
Skills
- Sales
- Microsoft Office Suite
- Event planning
- Leadership
- Negotiation and conflict resolution
- Client focus, hospitality, and customer service
- Relationship building and networking
- Adaptability and quick learning
Hobbies and Interests
- Playing music
- Golf
- Off-roading
- Running
- Chess
- Film making
Certification
Real Estate License Arizona License #SA713032000
References
References available upon request.
Timeline
Head Leasing Agent of Luxury Vacation Rental Program
Pine Canyon
04.2024 - 06.2025
Leasing and Sales Assistant
Pine Canyon
04.2023 - 03.2024
President, Turning Point USA Chapter
Northern Arizona University
01.2022 - 05.2023
Receptionist
Pine Canyon Sales Office
08.2021 - 03.2023
BA - Marketing
Northern Arizona University
High school -
Junipero Serra High