Dynamic professional with extensive experience in customer service, recognized for fostering strong relationships through exceptional follow-up and communication skills. Expertise in records management, data analysis, and technical support is complemented by a solid foundation in various administrative tasks. Proven track record of achieving measurable results while enhancing operational support for over 150 personnel at PCAPP highlights a commitment to excellence and efficiency. Proficient in advanced Microsoft Office applications and specialized software, with a demonstrated ability to quickly master new electronic systems and databases, ensuring seamless operations and improved productivity.