Christina Mascola
Manhattan,KS
Summary
Skilled & passionate animal care team member with substantial veterinary office knowledge and hands-on veterinary assistant background seeking a part-time veterinary receptionist position. I would describe myself as dedicated and hard-working with an upbeat attitude and positive demeanor.
Overview
19
19
years of professional experience
Work History
Veterinary Receptionist/Vet Assistant
Little Apple Veterinary Hospital
06.2024 - Current
- Created a welcoming environment for clients in the reception area.
- Utilized veterinary software to efficiently manage appointment scheduling.
- Streamlined patient check-in and check-out processes for improved efficiency.
- Responded to phone inquiries, providing clear service information to clients.
- Maintained updated patient records for accuracy and compliance purposes.
- Processed payments and resolved billing inquiries promptly and professionally.
- Educated clients on essential pet care and preventive health practices.
- Facilitated training for new staff on reception protocols and software usage.
Customer Service Representative
Astralite
01.2015 - 01.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained up-to-date knowledge of product and service changes.
- Accounts receivable and general office duties.
Grooming Assistant
Petco
01.2014 - 01.2015
- Assisted groomers with bathing, brushing, nail trimming, ear cleaning, and toothbrushing to ensure pet comfort and satisfaction.
- Collaborated with team members to manage scheduling and workflow efficiency in busy grooming environment.
- Conducted initial assessments of pets' grooming needs to provide tailored recommendations.
Administrative Assistant
SYNERGY HomeCare
01.2010 - 01.2011
- Optimized appointment scheduling for clients and caregivers, enhancing service delivery.
- Ensured accurate client records using electronic health record systems, maintaining compliance.
- Enhanced service quality by facilitating communication between clients, families, and providers.
- Streamlined workflows through developed office procedures, improving operational efficiency.
Veterinary Receptionist
Noah's Ark Animal Hospital
01.2009 - 01.2010
- Enhanced customer service by managing appointment scheduling and client communications.
- Resolved billing inquiries and insurance claims, ensuring timely issue processing.
- Operated multi-line phone system, greeting patients with professionalism and warmth.
- Coordinated care between veterinarians and patients through effective communication.
- Entered pet records and visit data accurately into the computer system.
- Improved client satisfaction by efficiently managing appointments and patient records.
Veterinary Technician
Mill Plain Veterinary Clinic
01.2008 - 01.2009
- Ensured patient safety by administering vaccinations and medications per established protocols.
- Facilitated surgical procedures by preparing instruments and monitoring anesthesia effects.
- Performed laboratory tests like bloodwork to assist veterinarians in accurate diagnoses.
- Educated pet owners on effective post-operative care and preventive health measures.
- Provided compassionate support during euthanasia procedures for grieving pet owners.
- Monitored post-operative recovery to identify complications and ensure timely interventions.
Receptionist/Vet Assistant
Plumtrees Animal Hospital
06.2007 - 01.2008
- Streamlined patient check-in and appointment scheduling at front desk operations.
- Ensured accurate maintenance of patient records in electronic and traditional systems.
- Improved client communication by addressing inquiries and providing service information.
- Accurately handled cash transactions and maintained detailed sales records.
- Resolved customer complaints effectively, enhancing overall client satisfaction.
- Supported veterinarians during examinations, prioritizing animal comfort and safety.
- Assisted in diagnostic procedures, including radiographs and bloodwork for thorough evaluations.
Education
High School Diploma -
Brookfield High School
Brookfield05-2007
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Knowledge of multiple veterinary medical computer programs
- Safe animal handling
- Appointment scheduling
- Accounts receivable
- Administering medications
- Performing blood draws
- Typing ~80 WPM
Timeline
Veterinary Receptionist/Vet Assistant
Little Apple Veterinary Hospital
06.2024 - Current
Customer Service Representative
Astralite
01.2015 - 01.2019
Grooming Assistant
Petco
01.2014 - 01.2015
Administrative Assistant
SYNERGY HomeCare
01.2010 - 01.2011
Veterinary Receptionist
Noah's Ark Animal Hospital
01.2009 - 01.2010
Veterinary Technician
Mill Plain Veterinary Clinic
01.2008 - 01.2009
Receptionist/Vet Assistant
Plumtrees Animal Hospital
06.2007 - 01.2008
High School Diploma -
Brookfield High School