Summary
Overview
Work History
Education
Skills
Timeline
background-images

Thomas Sterling

Manhattan,KS

Summary

Dynamic Shift Lead Manager at McDonald's with a proven track record in team motivation and employee training. Enhanced guest satisfaction through effective complaint resolution and strict adherence to food safety standards. Skilled in inventory management and cash handling, optimizing operations while fostering a reliable and efficient work environment.

Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.

Driven Shift Lead Manager with 3 years of experience executing daily operations. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines.

Overview

4
4
years of professional experience

Work History

Shift Lead Manager

McDonald's
02.2022 - Current
  • Supervised daily operations to ensure efficient workflow and high-quality service delivery.
  • Trained and mentored team members on customer service best practices and operational standards.
  • Implemented inventory management procedures to reduce waste and optimize stock levels.
  • Coordinated staff schedules to align with peak business hours and improve labor efficiency.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
  • Monitored food safety compliance, ensuring adherence to health regulations and company policies.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.

Education

High School Diploma -

Connections Academy
Kansas
12-2022

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Cash handling
  • Opening and closing procedures
  • Accurate money handling
  • Punctual and reliable
  • Training and mentoring
  • Quality assurance
  • Supply ordering

Timeline

Shift Lead Manager

McDonald's
02.2022 - Current

High School Diploma -

Connections Academy
Thomas Sterling