Angela Lingle
MILL CREEK,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative/Client Delivery Auditor/Eligibility
BMI Audit Services
South Bend, IN
03.2019 - Current
- Monitored and documented employee calls related to audits, ensuring thorough answers to questions and accurate record-keeping.
- Oversaw the handling of returned mail and incoming documents, aligning actions with client-defined criteria.
- Analyzed client requirements to accurately process and finalize incomplete letters and postcards.
- Facilitated interdepartmental communication to align efforts in meeting client expectations and strengthening partnerships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Administration
Lingle and Sons Construction LLC
La Porte, IN
09.2017 - 05.2021
- Managed customer service interactions by addressing account-related requests with urgency and professionalism.
- Fostered strong customer relationships by actively engaging with concerns and delivering relevant feedback.
- Guarantee positive customer experiences and resolved all customer complaints.
- Promptly respond to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Executed comprehensive management of clerical tasks, ensuring timely copying, faxing, and systematic file management for employee needs.
- Investigated and resolved customer complaints while clarifying policies and procedures to ensure customer understanding.
Teller/Receptionist
First Trust
Michigan City, IN
07.2015 - 08.2017
- Ensures the accurate and efficient processing of vehicle titles by verifying titles and loan documents are correct, resolve titling issues with members and the BMV and other various title duties.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
- Executed cash handling processes with precision, ensuring accurate transaction processing and daily reconciliations.**
Assembler
Kelly Services/Sullair
Michigan City, IN
01.2013 - 07.2014
- Use hand tools or machines to assemble parts.
- Work closely with designers and engineers in product development as well as conduct quality control checks.
- Prepares work to be accomplished by studying assembly instructions, blueprints and parts list; gathering parts, subassemblies, tools and materials.
- Maintain safe and clean work environment by complying with procedures, rules and regulations.
- Contribute to team effort by accomplishing related results as needed
- Assemble parts or units, and position, align, and fasten units to assemblies, subassemblies, or frames, using hand tools and power tools.
- Position, align, and adjust parts for proper fit and assembly.
Education
Associates of Science - Surgical Technology
Brown Mackie College
Michigan City, IN01-2008
Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Client relations
Timeline
Customer Service Representative/Client Delivery Auditor/Eligibility
BMI Audit Services
03.2019 - Current
Customer Service Administration
Lingle and Sons Construction LLC
09.2017 - 05.2021
Teller/Receptionist
First Trust
07.2015 - 08.2017
Assembler
Kelly Services/Sullair
01.2013 - 07.2014
Associates of Science - Surgical Technology
Brown Mackie College