Platform Content Specialist
ANGIE MCDONALD
Gravyty, AI Conversation & Design Team, Integrations, Customer Success
Baltimore,MD
20
years of professional experience
Relationship management and project coordination professional with extensive experience in corporate partnerships, sponsorship and contractual fulfillment, event management, client services, and technology operations. Proven ability to manage complex initiatives, coordinate cross-functional teams, maintain contractual and operational requirements, and build productive relationships with internal and external stakeholders. Background includes corporate sales and sponsorship management, large-scale event execution, technology integrations, quality assurance, and customer success. Highly organized, adaptable, and effective at managing competing priorities in fast-paced environments.
Work History
Senior Associate Director
11 Years 10 Months- Planned, developed, coordinated, and executed internal college and external events, conferences, and summer programs for over 600 events a year. Events included, but were not limited to: Presidents Office events, Commencement, Alumnae/i Weekend, concerts, dance performances, athletic tournaments.
- Supervised two full-time, one part-time staff, and approximately 20 student employees to ensure seamless event execution.
- Served as main contact and facility supervisor for approximately 100 events annually, facilitating smooth operations and communication.
- Liaised with campus departments and community clients to assess program and event requirements, including room set-ups and technical services.
- Troubleshoot and manage any issues that arise before, during, and after events.
- Utilize scheduling and ticketing software platforms to manage room reservation requests, event support needs, and client requests.
- Created reports to guide weekly meetings with Facilities, Public Safety, and catering, enhancing collaboration on event support needs.
- Managed departmental budget, ensuring strategic resource allocation and financial oversight for event operations.
- Serve on campus planning committees to discuss upcoming college needs and events.
- Participate and lead search committees to fill vacant positions.
- Director, 2010-2011
Platform Content Specialist
4 Years 5 Months- Ensure high platform quality, precise data accuracy, and operational readiness for the Gravyty IO system as well as the Legacy Ocelot and Ivy platforms, managing client account setup and migration verification.
- Conducted comprehensive quality assurance testing on system deployments, material updates, and platform modifications to ensure operational integrity.
- Established and maintained platform materials, system integrations, webhooks, and associated features to meet client specifications and system requirements.
- Audited transferred client data and system settings, ensuring operational preparedness, consistency, and completeness.
- Analyze and resolve complex technical concerns escalated from Customer Success, Support, and Implementation teams.
- Collaborated with Product and Engineering teams to identify system glitches and communicate findings for functional enhancements.
- Assess AI output precision, proposing strategic content updates to elevate output quality and user satisfaction.
- Directed content moderation queues, maintaining high quality standards across system assets and user-facing touchpoints.
- Maintain internal content repository to uphold high standards of accuracy, regulatory compliance, scalability, and performance.
- Remain versatile and organized in dynamic settings while fostering clear communication and seamless teamwork across distributed teams.
Manager of Fulfillment Services
4 Years- Liaison between Corporate Sales & Sponsorship Department and all departments within the Orioles organization including: Communications, Community Relations, Sales & Fan Services, Ballpark Operations.
- Managed and implemented contractual elements of sponsorship agreements totaling over $19,000,000, coordinating pre-game ceremonies, first pitch, batting practice, tours, ticket requests, and client field days.
- Coordinated partner service operations to improve collaboration across departments, ensuring seamless service delivery.
- Supervised fulfillment coordinator and intern positions, ensuring accuracy and efficiency in service delivery.
- Managed and maintained departmental databases including: hospitality, contract inventory, and sales report.
- Managed Aramark relationship to deliver catering services for Corporate Sales Department, CBS Radio, MSN, and corporate client events.
- Rectified account receivables and established departmental budget with Accounting Department.
- Provided daily support for director and six account managers.
Education
Master of Education - Athletic Leadership and Administration
Bachelor of Arts - Psychology, Cognitive Studies
- Four Year Marvin Perry Scholarship Recipient
- Three Year American Association of University Women Scholarship Recipient
- Four Year Womens Varsity Soccer Student Athlete
- Intensive Study Abroad, Berlin, Germany
Skills
Data management tools
SalesForce CRM
Confluence Platform
Microsoft Office Suite
Data analysis
Event management
Detail oriented
Team collaboration
Team oriented
Exceptional service
Adaptable in environments
Solutions Focused
Timeline
Platform Content Specialist
Gravyty, AI Conversation & Design Team, Integrations, Customer Success
2022.06 - 2026.11Read More
Senior Associate Director
Goucher College, Events and Conference Services
2010.07 - 2022.05Read More
Manager of Fulfillment Services
Baltimore Orioles, Corporate Sales & Sponsorship Department
2006.07 - 2010.07Read More
Goucher College
Master of Education from Athletic Leadership and Administration
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Goucher College
Bachelor of Arts from Psychology, Cognitive Studies
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