ALICIA WHITE
St. Albans,NY
Summary
Accomplished program manager with expertise in developing and implementing supportive housing initiatives. Strong collaborator with community partners to ensure service quality and regulatory compliance. Effectively leads teams in performance monitoring, budget management, and program adaptation to meet evolving client needs.
Overview
7
7
years of professional experience
Work History
ASSOCIATE DIRECTOR -SUPPORTIVE HOUSING-NON LICENSED RESIDENTIAL SERVICES
FEDERATIONS OF ORGANIZATION.ORG.
01.2022 - Current
- Oversee, develop, and provide maximum efficiency for all Supportive and Mobile Supportive team programs.
- Ensure compliance and maintain necessary contracts with funding sources and financial institutions such as OMH and DOMH.
- Ensure proper maintenance of occupancy rates via active participation in Residential Services' Occupancy Meetings on a weekly basis.
- Ensured that all programs maintained a minimum of 90 percent occupancy.
- Coordinated with vice president of real estate and security to ensure program facilities and supportive housing apartments met regulatory and HUD requirements.
- Develop and monitor clear operational processes in compliance with Federal, State, and local laws and agency policies and procedures via monthly chart monitoring and audits, C/QM chart monitoring, quarterly program POCAP/IP reviews, quarterly outcome reporting, etc.
- Monitor clear operational processes in compliance with Federal, State, and Local laws.
- Oversaw the program's multi-disciplinary team in the Five Boroughs, including the Mobile crises team in Nassau and suffix County.
- Directed team in implementing continuous quality improvement activities, enhancing service delivery and program outcomes.
- Developed and revised programming in collaboration with line staff to address client needs while ensuring compliance with DOHMH, HUD, and OASAS regulations.
- Evaluated monthly reports and executed necessary adjustments to program budgets.
- Identified meaningful metrics to measure client demographic information, service delivery, and client progress.
- Provided rationales and backups for budget modifications as necessary.
- Represented the agency at public and government meetings monthly, including OMH, Re-Entry, and ACL.
- Analyzed data reports to assess program efficiency.
- Collaborated with the team to provide personalized care and support to elderly clients, promoting their physical well-being.
Division Director – Senior Residential Services (DOHMH-Funded)
RISEWELL.ORG
New York, NY
03.2021 - Current
- Provide executive-level oversight for DOHMH-funded senior residential programs, ensuring full compliance with contractual, regulatory, and reporting requirements.
- Direct strategic planning, program development, and operational execution for senior residential services focused on aging-in-place, housing stability, and supportive care.
- Oversee multidisciplinary teams including program directors, supervisors, clinical staff, case managers, and administrative personnel.
- Ensure adherence to DOHMH standards, NYC housing regulations, and applicable federal, state, and local laws.
- Manage program budgets, monitor expenditures, and collaborate with Finance to ensure fiscal accountability and sustainability.
- Led audits and internal reviews, implementing corrective action plans to ensure program readiness and compliance with funding requirements.
- Serve as primary liaison with DOHMH, city agencies, community partners, and external stakeholders.
- Established and enforced policies and procedures that enhanced resident safety, ensured service quality, and maintained regulatory compliance.
- Champion client-centered, culturally responsive services that enhance quality of life for senior residents
PROGRAM DIRECTOR – SUPPORTIVE HOUSING
WOMEN IN NEED INC.
08.2020 - 07.2021
- Led multi-disciplinary team, including Social Services Supervisor, Housing Coordinator, Case Managers, and Administrative Assistants, to enhance program effectiveness.
- Guided the development and implementation of procedures/policies to ensure quality service provision.
- Developed and refined programming in collaboration with line staff to ensure alignment with client needs and compliance with DOHMH and HUD requirements.
- Implemented staff training to ensure the delivery of high-quality services and adherence to evidence-based practices.
- Identified and secured new funding opportunities, resulting in successful implementation of additional programs.
- Supported the development of annual program budgets with the Contracts Department.
- Streamlined the program budget while carrying out startup supplies and services procurement.
- Delivered training, coaching, and support to direct reports and supportive housing staff.
- Established a Community Advisory Board comprised of staff, supportive housing residents, and community members, including NYPD and local representatives, to meet every quarter.
- Represented the agency at meetings, conferences, and public hearings; gained and shared information relevant to the program's operation.
- Reviewed program evaluations and reports to ensure accuracy and completion before submission to the VP promptly.
- Partnered with the Director of Research and Evaluation to ensure metrics were efficiently captured and communicated to existing and potential funders.
- Collaborated with the Human Capital Department to address talent acquisition concerns, performance issues, and termination recommendations.
- Identified and recommended community resources to enhance program services.
- Contributed to the startup of a 75-bed program for women with children with SMI, NY 15/15.
- After verifying eligibility, assisted clients throughout the intake process, Section 8, and voucher program.
- Co-authorized orders; verified that all expenditures were in compliance with WIN's procurement policies and procedures.
- Evaluated audit processes to ensure adherence to OMH regulations.
- Served as a representative of the organization at professional associations, community meetings, committees, conferences, etc.
- Evaluated audit processes to ensure adherence to OMH regulations.
ASSISTANT DIRECTOR of RESIDENTIAL SERVICES
THE JEWISH BOARD OF FAMILY AND CHILDREN'S SERVICES
02.2019 - 06.2020
- Devised and executed agency and program policies in alignment with guidelines from the Office for People with Developmental Disabilities and funding agencies.
- Spearheaded development and implementation of a process for collecting and tracking standards and employee performance evaluations, enhancing accountability.
- Enhanced and modified work practices and procedures to meet changing programmatic needs.
- Supervised the management and tracking of project status with KPIs that highlight potential risk.
- Maintained vacancy tracker and developed work plan with action steps to efficiently address anticipated staffing needs.
- Ensured that the residence operated within budget for staffing patterns and the use of temp staff.
- Collaborated with other administrators to ensure compliant, effective, and integrated operations.
- Co-authorized purchase orders to ensure that all expenditures were within compliance.
- Evaluated and audited the accuracy of the program services.
- Assessed the work performance of supervisory staff through performance evaluation and counseling.
Education
MASTER OF PUBLIC ADMINISTRATION -
Metropolitan College of New York
New York, NY01-2009
BACHELOR OF PROFESSIONAL STUDIES - HUMAN SERVICES
Metropolitan College of New York
New York, NY01-2008
Skills
- Regulatory compliance
- Budget planning
- Project management
- Data management tools
- Risk management
- Strategic planning
- Training/development
- Performance evaluation
- Project coordination
- Stakeholder engagement
- Team leadership
- Data-driven decision making
- Complex problem-solving
- Effective communication
- Verbal/written communication
- Interpersonal relations
- Staff management
TRAINING AND SPECIAL CERTIFICATIONS
- Investigative Training
- Trauma-Informed Care
- Motivational Interviewing
- Supervisory Training
- ZOL
- Risk management
- Amica Training
- Youth Advisor
- MIP
- Pearl Institute cohort #9
- National Center for Missing & Exploited Children
- CASA/Court Appointed Advocated
- CPR/First Aid
PROFESSIONAL AFFILIATIONS
- Board of Directors – Crossroads Connection, Inc.
- NAACP- Jamaica Queen Branch
- NAUW-Affiliate Member, Flushing North Shore Branch
- NCNW- National Council of Negro Women Queens County Section
- The Prince Hall order of Eastern Stars (PHOES)
SORORITY PROFILE
Member of Zeta Phi Beta Sorority, Incorporated. Initiated into Delta Beta Zeta Chapter Spring 2016. Held several positions Youth Coordinator from 2016- present, Anti grammateus, Historian, 1st anti president and currently serving as the chapter phylacter. Also served on various committes such as stork nest, Amica, ZHOPE, budget, finerwomenhood committee, and participated as a delegate for special Boule.
Timeline
ASSOCIATE DIRECTOR -SUPPORTIVE HOUSING-NON LICENSED RESIDENTIAL SERVICES
FEDERATIONS OF ORGANIZATION.ORG.
01.2022 - Current
Division Director – Senior Residential Services (DOHMH-Funded)
RISEWELL.ORG
03.2021 - Current
PROGRAM DIRECTOR – SUPPORTIVE HOUSING
WOMEN IN NEED INC.
08.2020 - 07.2021
ASSISTANT DIRECTOR of RESIDENTIAL SERVICES
THE JEWISH BOARD OF FAMILY AND CHILDREN'S SERVICES
02.2019 - 06.2020
MASTER OF PUBLIC ADMINISTRATION -
Metropolitan College of New York
BACHELOR OF PROFESSIONAL STUDIES - HUMAN SERVICES
Metropolitan College of New York