DIANE RIELLY-BOATMAN
Pelzer,SC
Summary
Dynamic leader in healthcare and human services with a solid foundation in operations, compliance, and program management across various settings. Recognized for the ability to navigate complex environments and lead diverse teams effectively. Achievements include the development of innovative initiatives that significantly improved service quality and operational efficiency. Excellent communication and problem-solving skills, with a focus on building collaborative relationships to support sustainable policies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Residential Services
PCBDSN
Greenville, SC
06.2024 - Current
- Direct day-to-day operations across multiple residential programs supporting adults with disabilities
- Ensure compliance with state and federal regulations through ongoing oversight, documentation review, and staff guidance
- Lead onboarding, training, and professional development initiatives for new and existing staff
- Supervise managers and frontline staff, providing mentorship, coaching, and performance evaluations
- Oversee scheduling, staffing coverage, and on-call response in a 24/7 operational environment
- Collaborate with interdisciplinary teams to improve program quality, safety, and resident outcomes
Lead Qualified Intellectual Disabilities Professional (QIDP)
Thrive Upstate
Greenville, SC
01.2022 - 06.2025
- Led training and onboarding for new team members on policies, procedures, and compliance requirements
- Developed and maintained Individual Support Plans (ISPs) aligned with regulatory standards and consumer goals
- Monitored compliance with DHEC standards and supported consistent audit success
- Analyzed program data to evaluate outcomes and identify areas for improvement
- Provided coaching and guidance to staff to ensure quality service delivery and accountability
First Grade Teacher
Anderson School District 5
Anderson, SC
08.2018 - 12.2021
- Designed and implemented instruction aligned with state and district standards
- Mentored and supported new teachers in classroom management and instructional best practices
- Collaborated with families and administrators to support student development and engagement
- Differentiated instruction to meet diverse learning needs
First Grade Teacher
Legacy Early College Elementary School
Greenville, SC
01.2015 - 06.2018
- Delivered individualized instruction aligned with educational standards
- Supported new staff and paraprofessionals with training and classroom strategies
- Fostered a collaborative and inclusive learning
Education
Bachelor of Science - Education
University of Phoenix
Tempe, AZSkills
- Program and operations management
- Staff supervision and mentoring
- Workforce scheduling and coordination
- Crisis response and decision-making
- Onboarding and training design
- Leadership coaching
- Performance evaluation
- Policy implementation
- Regulatory compliance
- Quality assurance audits
- Documentation and reporting
- Risk identification
- Interdisciplinary collaboration
- Stakeholder communication
- Conflict resolution
- Client advocacy
- EMR/EHR systems management
- Data analysis and tracking
- Microsoft Office proficiency
- Google Workspace expertise
Certification
- Certified in Elementary Education
- Qualified Intellectual Disabilities Professional (QIDP)
Accomplishments
- Developed and implemented a Leadership Mentoring Protocol that strengthened management performance and improved staff retention
- Achieved and maintained a 100% Federal CMS compliance score through rigorous adherence to quality and regulatory standards
- Designed and delivered staff training in compliance, documentation, and data-informed decision-making
- Led and mentored teams of 10+ staff members, supporting professional growth and operational effectiveness
- Directed development of Individual Support Plans (ISPs) aligned with consumer needs, goals, and regulatory requirements
Languages
Portuguese, Native / Bilingual
Core Skills And Expertise
Program and operations management, Staff supervision and mentoring, Scheduling and workforce coordination, Crisis response and decision-making, Onboarding and training program design, Leadership coaching and mentoring, Performance evaluation, Policy and procedure implementation, Regulatory compliance (state & federal), Audits and quality assurance, Documentation and reporting, Risk identification and escalation, Interdisciplinary team collaboration, Stakeholder and family communication, Conflict resolution, Client advocacy, EMR/EHR systems, Data tracking and analysis, Microsoft Office & Google Workspace
Timeline
Director of Residential Services
PCBDSN
06.2024 - Current
Lead Qualified Intellectual Disabilities Professional (QIDP)
Thrive Upstate
01.2022 - 06.2025
First Grade Teacher
Anderson School District 5
08.2018 - 12.2021
First Grade Teacher
Legacy Early College Elementary School
01.2015 - 06.2018
Bachelor of Science - Education
University of Phoenix