Chad Edwards
Electra
Summary
Dynamic leader with extensive experience in healthcare operations, specializing in team leadership and process improvement. Proven track record in budget management and enhancing patient-centered services. Expertise in training and employee development, driving operational efficiency and compliance with safety standards. Accomplished in managing vocational services and fostering employee growth.
Overview
26
26
years of professional experience
Work History
Director of Vocational Services
Vernon State Hospital
Vernon
01.2020 - Current
- Lead day-to-day operations of the Client Worker Program and Vocational Workshops within a state psychiatric hospital.
- Oversaw three vocational workshops: screen printing, horticulture, upholstery, woodshop, and print services, enhancing client engagement and skill development.
- Directly supervise 21 employees, including hiring, onboarding, training, quarterly competencies, annual evaluations, and corrective actions.
- Managed cash handling, invoicing, and sales tracking using Microsoft Excel, ensuring accurate financial reporting and accountability.
- Create purchase requisitions, and Scope of Work, manage POs, and maintain inventory for all workshops.
- Serve as Subject Matter Expert (SME) for the Vocational Workshop Program.
- Implemented Lean practices, streamlining processes to enhance workflow and minimize resource waste.
- Ensure compliance with safety, risk management, and state hospital policies.
- Policy and Procedure Implementation
Rehab Therapy Tech IV
Vernon State Hospital
Vernon
12.2016 - 01.2020
- Delivered Competency to Stand Trial curriculum to adult psychiatric patients, enhancing understanding of legal processes and promoting informed participation.
- Provided trauma-informed care to individuals in therapeutic settings.
- Developed and implemented weekly lesson plans to support treatment goals, fostering patient engagement and progress.
- Documented patient progress and participation in Avatar EHR system, ensuring accurate tracking and facilitating continuity of care.
- Scheduled staff across multiple classes and therapy groups.
- Promoted to Director of Vocational Services based on leadership, performance, and program knowledge.
Service Manager
United Supermarkets
Vernon
06.2011 - 12.2016
- Led customer service operations for returns, Western Union, money orders, and lottery services, improving service delivery.
- Ensured high customer satisfaction and operational efficiency through effective service management.
- Managed front-end operations to enhance customer service, streamline cashiering, and optimize receiving processes.
- Scheduled, trained, hired, and evaluated staff; directly supervised 40 employees.
- Oversaw all cash handling, deposits, and financial controls.
Administrative Manager
Lowe’s Home Improvement
Paragould
12.1999 - 06.2011
- Led hiring, training, scheduling, coaching, and annual evaluations for supervised staff; directly supervised 60 team members.
- Oversaw front-end, receiving, SOS, Installed Sales, and commercial sales operations to maintain operational flow.
- Managed store-wide cash operations, budgeting, and payroll, ensuring compliance with assigned labor hours.
- Balanced operational efficiency with customer service excellence.
- Coordinated service desk and return operations, contributing to sustained sales performance.
- Inventory Controls (Cycle Counts and Yearly Inventory Counts)
Education
Bachelor of Science - Healthcare Administration
Western Governors University
Remote01-2026
Associate of Science -
Vernon College
Vernon, TX05-2022
High School Diploma -
Harrold High School
Harrold, TXSkills
- Program operations management
- Patient-centered service delivery
- EHR documentation
- Risk management and compliance
- Policy and procedure development
- Training and coaching
- Employee development strategies
- Recruitment and talent acquisition
- Employee retention initiatives
- Budgeting and financial planning
- Scheduling and workforce optimization
- Project coordination and execution
- Process improvement methodologies
- Leadership and supervision skills
- Cross-functional collaboration
- Operations management expertise
- Adaptability in fast-paced environments
- Microsoft Excel proficiency
- Microsoft Outlook proficiency
- SharePoint utilization
- Microsoft Teams collaboration
- Google Sheets expertise
- Avatar software knowledge
- PeopleSoft experience
- CAPPS familiarity
- Canvas learning management system
- CRM systems knowledge
- Salesforce proficiency
- Ethics in operations management
Technology And Systems
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- SharePoint
- Teams
- Google Sheets
- Avatar (EHR)
- PeopleSoft (ERP)
- CAPPS
- Canvas
- CRM (Salesforce)
- ChatGPT
Timeline
Director of Vocational Services
Vernon State Hospital
01.2020 - Current
Rehab Therapy Tech IV
Vernon State Hospital
12.2016 - 01.2020
Service Manager
United Supermarkets
06.2011 - 12.2016
Administrative Manager
Lowe’s Home Improvement
12.1999 - 06.2011
Bachelor of Science - Healthcare Administration
Western Governors University
Associate of Science -
Vernon College
High School Diploma -
Harrold High School