Deanna Lawson
Plano
Summary
Innovative and adaptable professional with a solid background in program management and patient services. Known for strong risk management and effective communication skills, successfully driving improvements in clinic operations and patient engagement.
Overview
4
4
years of professional experience
Work History
Patient Services Coordinator
Orthopaedic Specialist of Dallas
Dallas, TX
10.2025 - Current
- Coordinated patient scheduling and follow-up appointments to enhance clinic efficiency.
- Assisted with patient intake processes, ensuring accurate data entry and documentation compliance.
- Managed communication between patients and healthcare providers, addressing inquiries to improve satisfaction.
- Supported insurance verification processes to expedite patient access to care services.
Program Manager
A.N.D Home Healthcare
Plano, TX
01.2022 - 03.2025
- Developed project plans to ensure alignment with healthcare compliance and regulatory standards.
- Analyzed program outcomes to identify trends and inform strategic decision-making for service expansion.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Facilitated workshops and conducted one-on-one training to educate team members.
Education
CNA - Healthcare
Legacy Institute
Carrollton, TX05-2017
Skills
- Program Operations Management
- Strategic Planning & Execution
- Risk Management
- Regulatory Compliance
- Team Leadership
- Process Improvement
- Client Relationship Management
- Staff Training & Development
- Workflow Optimization
- Data Reporting & Analysis
Timeline
Patient Services Coordinator
Orthopaedic Specialist of Dallas
10.2025 - Current
Program Manager
A.N.D Home Healthcare
01.2022 - 03.2025
CNA - Healthcare
Legacy Institute