Samantha Cotto
Philadelphia,USA
Summary
Diligent professional with 8+ years of experience and a proven knowledge of customer communications, customer service, and customer satisfaction. Aiming to leverage my skills to successfully fill a role at your company.
Overview
13
13
years of professional experience
Work History
Patient Services Coordinator
St Christopher's Hospital for children
Philadelphia, PA
01.2022 - Current
- Coordinated patient appointments and managed scheduling for various departments.
- Assisted families with insurance verification and financial assistance applications.
- Communicated effectively with medical staff regarding patient needs and concerns.
- Answered telephone calls to schedule appointments and answer patient questions.
Service Appointment Coordinator
Hessert Chevrolet
Philadelphia, PA
09.2019 - 12.2021
- Managed more than 50 incoming calls per day.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Welcomed visitors upon entrance, answered inquires and answered any questions.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Store Manager in Training
FINISH LINE
Bensalem, PA
01.2018 - 01.2020
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Assistant Manager
KICKS USA
Philadelphia, PA
01.2013 - 01.2017
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers,.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate,.
- Assign employees to specific duties.
Education
High School Diploma -
ONE BRIGHT RAY COMMUNITY HIGH SCHOOL
2013
Skills
- Store operations oversight
- Employee supervision and motivation
- Reliable
- Sales professional
- Program implementation
- Accurate cash handling
- Retail inventory management
- Supervision and training
- Schedule management
- Recruiting and hiring
- Employee development
Reference
Julian Giles,Store Manager, Kicks USA
(856)375-4329 - Former Manager
Timeline
Patient Services Coordinator
St Christopher's Hospital for children
01.2022 - Current
Service Appointment Coordinator
Hessert Chevrolet
09.2019 - 12.2021
Store Manager in Training
FINISH LINE
01.2018 - 01.2020
Assistant Manager
KICKS USA
01.2013 - 01.2017
High School Diploma -
ONE BRIGHT RAY COMMUNITY HIGH SCHOOL