Julia Mendoza-Elliott
Albuquerque,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
UNM Medical Group
Albuquerque, NM
12.2022 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
Warehouse Worker
Amazon
Albuquerque, NM
08.2021 - 07.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Alorica
Albuquerque, NM
01.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sandwhich Artist
Subway
Albuquerque
03.2017 - 01.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prepped all toppings, meat, and bread in the morning.
Crew Member
Dunkin Donuts Baskin Robbins
Albuquerque, NM
01.2017 - 01.2019
- Took orders, prepared meals, coffee, and ice cream in a timely manner.
- Processed payments in lobby and drive thru.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Balanced the drawer at the end of shift making sure everything is efficient for the next shift.
Education
High School Diploma -
West Mesa High School
Albuquerque, NM05.2015
Skills
- Multitasking and Organization
- Money Handling
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Drive-Thru Operations
- Food Preparation
- Store Opening and Closing
Timeline
Patient Services Coordinator
UNM Medical Group
12.2022 - Current
Warehouse Worker
Amazon
08.2021 - 07.2023
Customer Service Representative
Alorica
01.2019 - 08.2021
Sandwhich Artist
Subway
03.2017 - 01.2019
Crew Member
Dunkin Donuts Baskin Robbins
01.2017 - 01.2019
High School Diploma -
West Mesa High School