ANGELA LOHMAN
Lake Worth
Summary
Dynamic Unit Secretary with extensive experience at HCA JFK Medical Center, excelling in medical office administration and customer service. Proven ability to enhance patient flow and maintain accurate electronic records. Recognized for strong organizational skills and exceptional communication, contributing to a seamless healthcare environment.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Unit Secretary
BAPTIST HEALTH BETHESDA
Boynton Beach
12.2024 - Current
- Answered patient call signals or bells to determine patient needs.
- Organized patient records and medical charts in an efficient manner to ensure accuracy of data.
- Assisted in managing patient flow for unit by performing bed coordination and discharge duties.
Unit Secretary
HCA JFK MEDICAL CENTER
Atlantis
08.2018 - 11.2024
- Responded to patient call signals to assess and address immediate patient needs.
- Entered data accurately into electronic health records system, including demographic information, diagnosis codes, and lab results.
- Organized patient records and medical charts in an efficient manner to ensure accuracy of data.
- Assisted in managing patient flow for unit by performing bed coordination and discharge duties.
- Supported physicians, nurses, and healthcare personnel by facilitating daily tasks and communication.
- Maintained cleanliness of unit by organizing supplies and ensuring proper waste disposal.
- Assisted in maintaining neatness and cleanliness of the unit at all times.
- Delivered exceptional customer service during interactions with patients, families, and staff, enhancing overall satisfaction.
Medical Assistant, Secretary, Medical Billing
HEMATOLOGY ONCOLOGY ASSOCIATES
Atlantis
01.1997 - 05.2008
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements, accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, ensuring accuracy and completeness of patient records.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Scheduled appointments and organized patient records to enhance accessibility for healthcare providers.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Executed administrative duties including data entry, answering phones, and managing patient records.
- Managed accounts receivable and payable by processing invoices and posting payments accurately.
Medical Billing Specialist
PHYSICIAN BILLING SOLUTIONS
Delray Beach
08.2003 - 02.2006
- Maintained accurate records of payments from insurance companies, patients, and other sources to ensure proper tracking and reconciliation.
- Utilized electronic billing systems to efficiently submit claims to insurance providers, reducing processing delays.
- Researched denied or rejected claims for accuracy and took appropriate action to resolve discrepancies.
- Followed up on unpaid claims within designated time frames to expedite accounts receivable and improve cash flow.
- Answered all patient or insurance telephone inquiries pertaining to assigned accounts.
Office Manager
SOUTH FLORIDA HEART INSTITUTE
Delray Beach
05.2001 - 05.2003
- Oversaw daily office operations, including supply ordering, equipment maintenance, and calendar management to ensure seamless workflow.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Developed and organized filing systems to enhance accuracy of record keeping.
- Purchased office supplies and equipment to replenish inventory.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Delivered quality customer service to staff and customers.
- Trained and onboarded new office staff to facilitate smooth integration into the team.
Education
Associate Degree - Radiology Candidate
Palm Beach State College
Lake WorthSkills
- Medical office administration
- Document management
- Insurance verification
- Appointment scheduling
- Electronic recordkeeping
- Call handling
- Professional telephone etiquette
- Customer service
- Training and coaching
- Strong organization
Certification
BLS
Timeline
Unit Secretary
BAPTIST HEALTH BETHESDA
12.2024 - Current
Unit Secretary
HCA JFK MEDICAL CENTER
08.2018 - 11.2024
Medical Billing Specialist
PHYSICIAN BILLING SOLUTIONS
08.2003 - 02.2006
Office Manager
SOUTH FLORIDA HEART INSTITUTE
05.2001 - 05.2003
Medical Assistant, Secretary, Medical Billing
HEMATOLOGY ONCOLOGY ASSOCIATES
01.1997 - 05.2008
Associate Degree - Radiology Candidate
Palm Beach State College