Angela Loosley

• Participated in continuing education courses relevant to clinical medical assisting duties.
• Facilitated referrals from primary care providers to specialists for further testing or treatment options.
• Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
• Prepared treatment rooms by stocking supplies and ensuring sterile instruments were available.
• Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
• Conducted EKG tests for patients and monitored heart rate during stress tests.
• Communicated effectively with patients to provide a positive experience throughout their visit.
• Responded quickly to emergent situations within the clinic setting by following established protocols.
• Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
• Performed patient intake, including taking vital signs and medical histories.
• Provided patient education regarding medications, treatments, diet modifications and lifestyle changes to improve health outcomes.
• Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
• Provided support to nursing staff by performing tasks such as changing bed linens or restocking supplies.
• Assisted in scheduling appointments for patients over the phone or via email communication.
• Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
• Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Documented notes during patient visits.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Incorporated outside records into charts and EHR.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Handled general office duties to support administrative staff during peak hours.
• Conducted routine laboratory tests and sample analyses to monitor diseases.
• Administered medications under physician's supervision.

• Completed and submitted appeals for denied claims.
• Reviewed claims for coding accuracy.
• Input details into accounts, and track payments.
• Coordinated communications between patients, billing personnel and insurance carriers.
• Contacted insurance providers to verify insurance information.
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Communicated with insurance representatives to complete claims processing or resolve problem claims.
• Submitted appeals using provider portals and phone communication.
• Handled billing, waivers and claims for private and commercial clients.
• Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
• Filed and submitted insurance claims.
• Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
• Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
• Verified proper coding, sequencing of diagnoses and procedures.
• Researched and rectified account discrepancies.
• Precisely completed appropriate paperwork and system
• Provided support to patients by helping them fill out forms, and answering their questions about health care services.
• Prepared specimens for laboratory testing and performed routine laboratory tests.
• Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
• Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
• Collected urine samples from patients for drug screens or pregnancy tests when necessary.
• Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
• Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
• Answered patient calls promptly and directed inquiries to the appropriate department when needed.
• Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
• Processed payments from patients accurately using cash registers or computerized systems.
• Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Administered rapid tests for COVID and strep to help clinical staff assess conditions.
• Measured vital signs and took medical h
• Communicated effectively with external stakeholders such as third party vendors or attorneys when necessar
• I took billing calls, addressed questions, and handled concerns from patients and third-party carriers.
• Processed claims and forwarded information to Medicare, Medicaid and commercial insurance companies.
• Entered patient charges and payments into electronic health records.
• Corrected, completed and processed claims for payer codes.
• Protected medical office operations and integrity by keeping patient information confidential.
• Processed refund requests and reconciled deposit and patient collections.
• Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
• Attended provider meetings and workshops when appropriate.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Accepted and processed customer payments and applied toward account balances.
• Received payments and posted amounts to customer accounts.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Completed month-end and year-end closings, kept records audit-ready, and monitored the timely recording of accounting transactions.

Contacted customers with delinquent accounts to solicit payment.

• Performed administrative functions for assigned accounts, recorded address changes and purged records.
• Arranged debt repayment or established schedules for repayment based on customer's financial situation.
• Advised delinquent customers on strategies for debt repayment.
• Worked closely with delinquent account holders to collect and reconcile accounts through app
• Monitored overdue accounts using automated information systems.
• Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
• Negotiated credit extensions and wa
• Wrote appeal letters to insurance companies for denial of claims.
• Notified credit dattempts.
• Located new addresses of delinquent customers through research, contacting cred

• Addressed and responded to staff and client inquiries regarding CPT and diagnosis codes.
• Completed and submitted appeals for denied claims.
• Reviewed claims for coding accuracy.
• Input details into accounts and tracked payments.
• Coordinated communications between patients, billing personnel and insurance carriers.
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Submitted appeals using provider portals and phone communication.
• Communicated with insurance representatives to complete claims processing or resolve problem claims.
• Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
• Handled billing, waivers and claims for private and commercial clients.
• Called insurance companies to verify patient benefits.

• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
• Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
• Updated patient and insurance data and input changes into company computer system.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
• Navigated through multiple online systems to obtain documentation.
• Entered data in EMR database to record payer, authorization requirements and coverage limitations.
• Accessed third-party insurance databases to identify coverage of benefits.
• Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
• Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
• Created and sent time of service letter to inform patient of estimated self-pay balance.
• Liaised between physician, site of service and billing department to obtain appropriate documentation.
• Communicated with cross-functional teams to report insurance company trends.
• Retained strong medical terminology understanding in effort to better comprehend procedures.

.

• Reviewed and verified benefits and eligibility.
• Checked in surgery patients upon arrival.
• Processed patient paperwork and created charts.
• Communicated with physicians' offices to obtain surgery information.
• Billed surgery claims electronically.
• Worked accounts receivable and followed up as needed.
• Answered phone, screened calls and forwarded as needed.
• Entered insurance, demographics and health history into patient database.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Processed patient payments and scanned identification and insurance cards.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Took messages from patients and promptly relayed to appropriate staff.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Informed patients of financial responsibilities prior to rendering services.
• Conducted patient intake interviews to collect medical information and insurance details.
• Maintained patient accounts by obtaining, recording and updating personal and financial information.
• Trained new staff on office procedures, insurance processes and medical terminology.

• Entered insurance, demographics and health history into patient database.
• Checked patients in and out for appointments and collected co-payments.
• Processed patient payments and scanned identification and insurance cards.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Took messages from patients and promptly relayed to appropriate staff.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Compiled physical and digital documents, charts and reports.
• Maintained patient accounts by obtaining, recording and updating personal and financial information.
• Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.