Angela Lorena Carballo Carmona
Miami
Summary
Dedicated cleaning professional with a focus on customer satisfaction and adherence to hygiene standards. Proven ability to engage positively with clients while maintaining high cleanliness and organizational protocols. Committed to enhancing service delivery through effective training and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cleaning Area and Service Ambassador
Museum Of Ice CREAM
Miami
05.2025 - Current
- Monitored cleanliness of facilities to ensure optimal presentation and meet health standards, contributing to a positive environment for customers.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with cross-functional teams to enhance service delivery protocols, improving overall customer satisfaction.
- Monitored service interactions to uphold compliance with company standards and policies, fostering a consistent customer experience.
- Streamlined processes for efficient service delivery, reducing wait times for clients.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
- Balanced multiple tasks simultaneously without sacrificing quality or timeliness of service provided.
- Educated visitors on the origins and production techniques of ice cream.
HOUSEKEEPIN
LINK HOSPITALITY CORP. en el Hotel CitizenM
10.2023 - 05.2025
- Maintained cleanliness and organization of common areas at CitizenM Hotel, enhancing guest satisfaction and comfort.
- Serving guests, providing exceptional cleaning and customer service services for more than 1 year.
- Trained new employees on cleaning procedures and safe handling of chemicals to ensure compliance with safety standards.
- Ensured availability and proper storage of cleaning products, contributing to streamlined operations and readiness for cleaning tasks.
- Attention to detail and high standards of hygiene in all tasks.
- Implementation of a quality control system in weekly cleaning.
- Skills to follow specific cleaning instructions according to customer requirements.
- Confidence in working independently and in teams, maintaining a clean and welcoming environment.
- Ability to work efficiently in a team and meet established deadlines.
DOMESTIC CLEANING
INDEPENDENT
07.2023 - 10.2023
- Deep cleaning of homes, including bathrooms and kitchens.
- Executed deep cleaning of carpets and upholstery, improving overall appearance and hygiene.
- Attention to detail in cleaning surfaces and floors.
- Experience handling cleaning products and disinfectants.
- Skills in planning weekly cleaning tasks.
- Developed efficient storage systems, improving space utilization and accessibility.
- Communicated effectively with customers to accurately assess and address cleaning needs.
Education
High School -
C. M. Jose Maria Camacaro
Estado Lara, Venezuela07-2005
Lawyer -
Universidad Yacambu
Estado Lara, Venezuela12-2012
Skills
- Performance goals
- Customer service
- Inventory management
- Cleaning standards
- Patience and composure
- Strong work ethic
Languages
ENGLISH Elementary. Currently taking an English course at the Justlanguage Language School.
Certification
- certified Florida Food Service Worker
- Certificate of Sensorially Inclusive Training
Timeline
Cleaning Area and Service Ambassador
Museum Of Ice CREAM
05.2025 - Current
HOUSEKEEPIN
LINK HOSPITALITY CORP. en el Hotel CitizenM
10.2023 - 05.2025
DOMESTIC CLEANING
INDEPENDENT
07.2023 - 10.2023
High School -
C. M. Jose Maria Camacaro
Lawyer -
Universidad Yacambu