Open To Work
Angela Lowe
CSR
Marbury,AL
Summary
Versatile and seasoned customer service professional with a proven track record in delivering exceptional client care and ensuring seamless team collaboration.
Skilled in cash handling with superior accuracy, maintaining efficiency and trust in high-volume transactions. Dedicated to creating positive customer experiences through polite, attentive, and solution-oriented service.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
William M Sparks Insurance Agency
Timonium MD
07.2025 - 01.2026
- Resolved customer inquiries using CRM software, enhancing client satisfaction and retention.
- Provided accurate information on insurance products and services to clients, ensuring compliance with regulations.
- Assisted in processing claims efficiently, reducing turnaround times for customer resolutions.
- Managed payment transactions for clients, ensuring accuracy and confidentiality in both phone and in-person settings.
- Managed filling out deposit forms and ensured timely delivery of funds to the bank for secure deposit.
- Responded to client inquiries via phone and voicemail, ensuring timely communication and support.
- Coordinated and responded to client emails, maintaining professional and efficient communication.
- Managed daily mail operations to guarantee all items were stamped and sent out before close of business.
- Executed daily office opening and closing tasks, maintaining a secure and organized environment.
- Performed daily scanning of client documents into IMS, maintaining up-to-date records for information changes and new client entries.
- Managed communication with banks to verify mortgage coverage for clients via phone and email.
Teller
Rosedale Federal Savings and Loan
Pasadena, MD
03.2023 - 10.2024
- Adhere strictly to bank policies and procedures, ensuring compliance and operational accuracy in all transactions.
- Process customer deposits efficiently and accurately, maintaining trust and satisfaction in all financial interactions.
- Manage and reconcile cash and check transactions, upholding high standards of precision and accountability.
- Participate in team meetings, contributing to strategy discussions and collaborative problem-solving initiatives.
- Scan, index, and organize documentation into appropriate digital folders, ensuring quick and accurate access within the system.
Rural Carrier Associate
Post Office USPS
Mount Juliet, TN
01.2020 - 12.2020
- Deliver and collect mail along designated rural routes, ensuring timely and accurate service to all customers.
- Maintain accountability for cash, stamps, and packages, processing transactions and managing inventory precisely.
- Provide exceptional customer service, addressing inquiries and resolving delivery issues to enhance client satisfaction.
Cashier/Customer Service
Top stop market
Manchester, TN
03.2017 - 08.2019
- Delivered excellent customer service and resolved inquiries efficiently.
- Handled cash and card transactions and prepared daily deposits.
- Reconciled teller drawer and completed end-of-shift reports accurately.
- Restocked shelves and maintained inventory organization.
- Ensured a clean, safe, and welcoming store environment.
Education
High School -
Coffee County Central High School
Manchester, TN05-2011
Skills
- Customer Service (Phone, In-Person, On-line)
- Cash Handling
- Multitasking
- Communication
- Problem Solving
- Patience
- Adaptability
- Empathy
- Active Listening
- Critical thinking
- Data entry
- Customer service
- Active listening
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Product knowledge
- Order processing
- Team development
- Administrative support
- Customer relationship management (CRM)
- Quality control
- Sales expertise
- Proofreading
- CRM software
- [Software] CRM system proficiency
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteTimeline
Customer Service Representative
William M Sparks Insurance Agency
07.2025 - 01.2026
Teller
Rosedale Federal Savings and Loan
03.2023 - 10.2024
Rural Carrier Associate
Post Office USPS
01.2020 - 12.2020
Cashier/Customer Service
Top stop market
03.2017 - 08.2019
High School -
Coffee County Central High School