Heather Carter
Decatur
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Currently looking to shift my career into Human Resources as I am currently obtaining my bachelors degree.
Overview
9
9
years of professional experience
Work History
CSR - Customer Service Representative
DHS USCIS
Decatur
11.2021 - Current
- Customer service oriented
- Assisted with applications for immigration services
- Answered client questions
- Maintained a low hold time while on the phone
- Created client relationships
Dispatcher
Network Solutions Unlimited
Decatur
08.2019 - 11.2021
- Dispatched technicians to on-site and remote jobs
- Answered 25-40 calls daily
- Assisted with payment collections and payment arrangements
- Maintained client confidentiality
- Worked well and often with co-workers
- Maintained 7 technicians schedules daily
- Delivered gift baskets to clients
- Checked for aging service tickets
- Followed up with clients
Leasing Consultant
Bristol Gardens
Decatur
03.2018 - 10.2018
- Assisted with many office tasks
- Assisted with client applications regarding apartment leasing
- Maintained a clean and friendly office
- Provided friendly greetings for walk ins
- Continued cordial customer service
- Light phone service
CSR - Customer Service Representative
Xerox
Tempe
03.2016 - 03.2018
- Exceeded 50 calls per day
- Assisted with client questions for food stamp and cash assistance applications
- Met and surpassed daily goals for calls
- Was awarded first place customer service representative for 6 months straight
- Worked closely with coworkers to find solutions
Education
B.S. - Business Administration Human Resources
Western Governors University
01.2026
DIPLOMA - GENERAL STUDIES
Mountain Pointe High School
PHOENIX, AZ01.2015
Skills
- Customer Service Skills
- Documentation
- Filing
- Fax
- Word
- People Person
- Conflict resolution
- Organizational skills
- Data analysis
- Office administration
- Team collaboration
- Teamwork skills
- Phone etiquette
- Technical troubleshooting
- Multitasking and organization
- Complaint handling
- Problem-solving
- Written communication
- Key holder experience
- Relationship building
- Service standard compliance
- Customer account management
- Record keeping
- Business ethics
- Multi-line phone systems
- Inbound call management
- Client relations
- CRM system proficiency
References
Available upon request
Timeline
CSR - Customer Service Representative
DHS USCIS
11.2021 - Current
Dispatcher
Network Solutions Unlimited
08.2019 - 11.2021
Leasing Consultant
Bristol Gardens
03.2018 - 10.2018
CSR - Customer Service Representative
Xerox
03.2016 - 03.2018
B.S. - Business Administration Human Resources
Western Governors University
DIPLOMA - GENERAL STUDIES
Mountain Pointe High School