Pamela Torres
Sidney,NE
Summary
Highly motivated job seeker fully prepared and eager to contribute excellent customer service skills to organization. Proactive and resourceful approach consistently demonstrates initiative in finding effective solutions. Goal-oriented mindset drives for customer satisfaction at all times. Leveraging abilities and dedication to make valuable impact on team.
Overview
9
9
years of professional experience
Work History
CSR - Customer Service Representative
First Data / Fiserv-Remote
10.2023 - Current
Taking calls from customers who have unemployment pre-paid cards.
Customer Service Representative
Love's Travel Stops & Country Stores
10.2021 - 10.2023
Customer Service Representative (CSR)
Macys Call Center
08.2018 - 09.2021
Furniture and bedding department,taking calls to schedule appointments for repairs and deliveries. Approximatley 100 calls a day
CSR - Customer Service Representave/Internet Support
Spectrum Internet
01.2016 - 08.2018
Internet support for spectrum customers. Troubleshooting to connect them to ineternet. Replacing routers. scheduling appointments for Techs to go to homes to install or replace
Education
Moanaloa High School
Honolulu, HISkills
- Customer Service Skills
- Organizational Skills
- Customer Service
- Call Center
- CSR
- Customer Support
- Computer skills
- Communication skills
- Phone etiquette
- Typing
- Shift management
- Databases
- Time management
- Office experience
- Front desk
- English
Timeline
CSR - Customer Service Representative
First Data / Fiserv-Remote
10.2023 - Current
Customer Service Representative
Love's Travel Stops & Country Stores
10.2021 - 10.2023
Customer Service Representative (CSR)
Macys Call Center
08.2018 - 09.2021
CSR - Customer Service Representave/Internet Support
Spectrum Internet
01.2016 - 08.2018
Moanaloa High School
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