Angela Luna
Wenatchee,Washington
Summary
Ten years of experience as a server in fast-paced food environments. Recognized for effective problem-solving abilities and commitment to customer satisfaction. Ability to build rapport with diverse clientele and maintain high service standards.
Overview
10
10
years of professional experience
Work History
Server
Spring Lotus
Wenatchee, WA
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Manager/ Barista
Zebra Brasserie
Wenatchee, WA
01.2024 - 01.2025
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
Cook/Server
Entiat Pub & Grub
Entiat, Washington
03.2021 - 04.2022
- Increased customer satisfaction by being accessible and friendly.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Trained, managed and guided other new cooks to ensure high performance and quality food.
- Helped cooks or servers even if scheduled only in one area for the day to ensure food gets out quick.
Supervisor/Server/Cook
Bernies burgers and suds
Wenatchee, Washington
12.2015 - 06.2021
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving product or service issues.
- Completely managed ordering food production for restaurant and supplies.
- Oversaw daily operations to ensure high levels of productivity.
- Managed team of 16 employees, overseeing hiring, training, and professional growth of employees.
Education
High school diploma -
Wenatchee high school
Wenatchee, WA06.2018
Skills
- Multitasking abilities
- Responsible
- Customer service
- Teamwork
- Leadership
- Supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Refrences
- Jasmine Avelar- Co Supervisor (509)470-2401
- Maria Tapia- Supervisor (509)393-6346
Timeline
Manager/ Barista
Zebra Brasserie
01.2024 - 01.2025
Server
Spring Lotus
03.2022 - Current
Cook/Server
Entiat Pub & Grub
03.2021 - 04.2022
Supervisor/Server/Cook
Bernies burgers and suds
12.2015 - 06.2021
High school diploma -
Wenatchee high school