Angela Lunduski
Elmira,NY
Summary
Dynamic insurance professional with a proven track record at Travelers Insurance, excelling in risk assessment and customer service. Adept at problem-solving and fostering client relationships, I deliver tailored solutions that enhance satisfaction and drive business growth. Committed to accuracy and efficiency, I thrive in fast-paced environments while maintaining a positive attitude.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Agent
Marion M Decker Agency
Elmira, NY
01.2025 - Current
- Managed client inquiries, providing timely and accurate information to enhance customer satisfaction.
- Developed and maintained strong client relationships through regular communication and follow-ups.
- Assisted in policy renewals, ensuring compliance with regulatory requirements and company standards.
- Analyzed market trends to identify opportunities for new business development and client acquisition.
- Educated clients on coverage options, helping them make informed decisions regarding their insurance needs.
- Coordinated with underwriters to expedite the processing of applications and claims for clients.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Underwriter
Travelers Insurance
Elmira, NY
01.2007 - 01.2025
- Analyzed complex insurance applications to assess eligibility and potential liabilities.
- Collaborated with agents to clarify underwriting guidelines and enhance communication channels.
- Developed customized insurance solutions based on client-specific needs and market trends.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
Data Entry Clerk
Artistic Greetings
Elmira, NY
06.1990 - 01.2007
- Entered and verified data into company database with high attention to detail.
- Managed large volumes of information efficiently, ensuring accuracy in all entries.
- Collaborated with team members to streamline data processing workflows and improve efficiency.
- Trained new hires on data entry protocols and best practices for optimal performance.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Education
High School Diploma - Business
Horseheads High School
Horseheads, NY06.1990
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Certification
New York State and Pennsylvania Property and Casualty Insurance license
Timeline
Agent
Marion M Decker Agency
01.2025 - Current
Underwriter
Travelers Insurance
01.2007 - 01.2025
Data Entry Clerk
Artistic Greetings
06.1990 - 01.2007
High School Diploma - Business
Horseheads High School