Angela Lunsford
Summary
Proven achiever in sales and customer service, with a track record of boosting auction sales at Goodwill Headquarter through strategic organization and promotion. Skilled in sales documentation and fostering positive relationships, I excel in identifying growth opportunities and enhancing client satisfaction. My expertise and dynamic communication skills have consistently driven revenue growth and exceeded sales goals. . Known for strong interpersonal skills and to develop loyal customer relationships. Accomplished in sales, marketing and advertising. Born connector and problem-solver with solid market understanding and resilient nature. Profit-minded and diligent about resolving concerns quickly to maintain production schedules and drive revenue growth.
Overview
13
13
years of professional experience
Work History
Auction Sales
Goodwill Headquarter
Springfield Pike, Cincinnati, Ohio
10.2022 - 11.2023
- Ensured accurate appraisals by conducting thorough research and evaluations of items to be auctioned.
- Continuously honed public speaking skills, enhancing auctioning abilities, and fostering a more engaging atmosphere during Sales.
- Assigned items into different categories, lots and specialty auctions to increase interest and sales.
- Fostered positive relationships with fellow professionals within the auction community to facilitate collaboration opportunities.
- Boosted auction sales by strategically organizing and promoting high-quality items.
- Analyzed sales data to identify patterns or opportunities for growth within specific markets or demographics.
- Analyzed sales data to identify opportunities for growth and made recommendations to management on potential strategies for improvement.
Sales Personal Shopper/Customer Service Representative
Whole Foods Market Inc
Rookwood Mall, Cincinnati Ohio 45209
07.2019 - 10.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectation.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth. Team Work.
Clerical Clerk Confidential
Bank Randstand Temp Service
Cincinnati, Ohio 45237
08.2017 - 07.2019
- Reduced document processing time by streamlining data entry tasks using spreadsheet software.
- Assisted in timely completion of projects by providing clerical support to multiple departments.
- Managed appointments, ensuring smooth scheduling for staff members and clients alike.
- Streamlined workflow by prioritizing daily tasks based on importance and deadlines. Banking.
Elderly Senior Caregiver
Collier Nursing Services
Zig Zag Road, Cincinnati, Ohio 45242
08.2015 - 07.2017
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Developed strong rapport with patients and families, fostering trust and open communication.
Travel Consultant
Homebase Business
Cincinnati, Ohio 45237
09.2010 - 08.2015
- Travel Sales. Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Sales Associate Art Consultant
Homebase
Cincinnati, Ohio
08.2010 - 08.2015
- Educated clients on proper care techniques to preserve the value of their artwork over time.
- Curated exhibits within corporate and residential spaces, showcasing a diverse range of artwork.
- Spearheaded marketing initiatives such as social media campaigns and email newsletters to promote available works.
- Enhanced client satisfaction by providing personalized art consultations and recommendations.
- Increased client referrals through exceptional customer service and extensive knowledge of the art market.
Education
Social Work
University of Cincinnati
Cincinnati, OHSkills
- Sales tools and techniques
- Expertise in sales
- Sales and Outreach
- Historic Property Sales
- Art Sales Strategy
- Inbound sales
- Top-rated sales performance
- Salesmanship
- Sales Promotion Support
- Travel Insurance Sales
- Sales contract processing
- Sales Documentation
- Cruise Sales
- Sales and marketing proficiency
- Auction Marketing
- Setting sales goals
- Strategic sales knowledge
Timeline
Auction Sales
Goodwill Headquarter
10.2022 - 11.2023
Sales Personal Shopper/Customer Service Representative
Whole Foods Market Inc
07.2019 - 10.2022
Clerical Clerk Confidential
Bank Randstand Temp Service
08.2017 - 07.2019
Elderly Senior Caregiver
Collier Nursing Services
08.2015 - 07.2017
Travel Consultant
Homebase Business
09.2010 - 08.2015
Sales Associate Art Consultant
Homebase
08.2010 - 08.2015
Social Work
University of Cincinnati