Angela Lunsford
Summary
Proven achiever in sales and customer service, with a track record of boosting auction sales at Goodwill Headquarter through strategic organization and promotion. Skilled in sales documentation and fostering positive relationships, I excel in identifying growth opportunities and enhancing client satisfaction. My expertise and dynamic communication skills have consistently driven revenue growth and exceeded sales goals. . Known for strong interpersonal skills and to develop loyal customer relationships. Accomplished in sales, marketing and advertising. Born connector and problem-solver with solid market understanding and resilient nature. Profit-minded and diligent about resolving concerns quickly to maintain production schedules and drive revenue growth.
Overview
13
13
years of professional experience
Work History
Auction Sales
Goodwill Headquarter
10.2022 - 11.2023
- Ensured accurate appraisals by conducting thorough research and evaluations of items to be auctioned.
- Continuously honed public speaking skills, enhancing auctioning abilities, and fostering a more engaging atmosphere during Sales.
- Assigned items into different categories, lots and specialty auctions to increase interest and sales.
- Fostered positive relationships with fellow professionals within the auction community to facilitate collaboration opportunities.
- Boosted auction sales by strategically organizing and promoting high-quality items.
- Analyzed sales data to identify patterns or opportunities for growth within specific markets or demographics.
- Analyzed sales data to identify opportunities for growth and made recommendations to management on potential strategies for improvement.
Sales Personal Shopper/Customer Service Representative
Whole Foods Market Inc
07.2019 - 10.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectation.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth. Team Work.
Clerical Clerk Confidential
Bank Randstand Temp Service
08.2017 - 07.2019
- Reduced document processing time by streamlining data entry tasks using spreadsheet software.
- Assisted in timely completion of projects by providing clerical support to multiple departments.
- Managed appointments, ensuring smooth scheduling for staff members and clients alike.
- Streamlined workflow by prioritizing daily tasks based on importance and deadlines. Banking.
Elderly Senior Caregiver
Collier Nursing Services
08.2015 - 07.2017
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Developed strong rapport with patients and families, fostering trust and open communication.
Travel Consultant
Homebase Business
09.2010 - 08.2015
- Travel Sales. Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Sales Associate Art Consultant
Homebase
08.2010 - 08.2015
- Educated clients on proper care techniques to preserve the value of their artwork over time.
- Curated exhibits within corporate and residential spaces, showcasing a diverse range of artwork.
- Spearheaded marketing initiatives such as social media campaigns and email newsletters to promote available works.
- Enhanced client satisfaction by providing personalized art consultations and recommendations.
- Increased client referrals through exceptional customer service and extensive knowledge of the art market.
Education
Social Work
University of Cincinnati
Cincinnati, OHSkills
- Sales tools and techniques
- Expertise in sales
- Sales and Outreach
- Historic Property Sales
- Art Sales Strategy
- Inbound sales
- Top-rated sales performance
- Salesmanship
- Sales Promotion Support
- Travel Insurance Sales
- Sales contract processing
- Sales Documentation
- Cruise Sales
- Sales and marketing proficiency
- Auction Marketing
- Setting sales goals
- Strategic sales knowledge
Timeline
Auction Sales
Goodwill Headquarter
10.2022 - 11.2023
Sales Personal Shopper/Customer Service Representative
Whole Foods Market Inc
07.2019 - 10.2022
Clerical Clerk Confidential
Bank Randstand Temp Service
08.2017 - 07.2019
Elderly Senior Caregiver
Collier Nursing Services
08.2015 - 07.2017
Travel Consultant
Homebase Business
09.2010 - 08.2015
Sales Associate Art Consultant
Homebase
08.2010 - 08.2015
Social Work
University of Cincinnati