Angela Magney
Spokane
Summary
- At KHM TRAVEL GROUP, I excelled as a Travel Advisor, leveraging my travel industry experience and exceptional customer service skills to expand our client base through tailored travel plans and niche market exploration. My proficiency in itinerary planning and strong client relationships significantly enhanced customer satisfaction and repeat business. I am a home based independent advisor mostly focusing on Mexico Travel.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Travel Advisor
KHM TRAVEL GROUP
05.2018 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Admixture Technician
Cancer Care Northwest
11.2009 - 08.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma - Cosmetology
Rogers
Spokane, WA06.1988
Skills
- Travel industry experience
- Excellent customer service
- Team player attitude
- Advanced itinerary planning
- Travel arrangements
- Travel research
- Hotel accommodations
- Itineraries
- Travel insurance
Certification
IATA
Timeline
Travel Advisor
KHM TRAVEL GROUP
05.2018 - Current
Admixture Technician
Cancer Care Northwest
11.2009 - 08.2019
High School Diploma - Cosmetology
Rogers
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