Angela Maiuri
St. Clair Shores,MI
Summary
Operational Customer Service Care Specialist with many years of experience working in customer service and support based roles. Talented in successfully providing service using integrity and knowledge. An organized professional who is detail oriented and quick to respond and resolve any complex problem. Very well versed in high volume based environments, and adapts well to the needs of the team, especially in an emergency situation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Import and Export Coordinator
NTG Air & Ocean
Livonia, MI
07.2023 - Current
- Coordinated international ocean and air shipments, ensuring compliance with customs regulations and seamless import/export operations.
- Managed end-to-end import/export operations across multiple product lines, improving efficiency and reducing shipping delays.
- Optimized logistics planning, shipment routing, and transportation modes to enhance delivery timelines and cost efficiency.
- Developed and implemented export processes and SOPs during a new branch opening, reducing delays and supporting operational success.
- Served as the primary point of contact for stakeholders, resolving import/export issues and ensuring clear, consistent communication.
- Built and maintained strong relationships with carriers and partners, negotiating competitive rates and improving service performance.
- Ensured compliance with international trade regulations by monitoring regulatory changes and integrating best practices into daily operations.
- Managed all import/export documentation, including commercial invoices, packing lists, certificates of origin, and AES filings, ensuring accuracy and audit readiness.
- Coordinated shipments for global clients including Ferrari (Italy), Magnesia (Germany), and Vitrolife (Denmark), ensuring timely and accurate delivery.
- Handled hazardous material shipments in compliance with IMDG, IATA, and 49 CFR regulations while maintaining required certifications and documentation.
- Utilized CargoWise to manage, track, and monitor shipments; maintained compliance with TSA and IATA standards, supporting successful annual audits.
- Supported business growth and customer satisfaction by resolving shipment issues, managing high-volume orders, and providing competitive rate quotes to secure new business.
Sea Logistics Operational Care Specialist Exports
Kuehne + Nagel
Detroit, Michigan
06.2021 - 07.2023
- Managed end-to-end ocean export logistics, including booking shipments, coordinating with carriers, and ensuring timely delivery for multiple clients
- Prepared and verified shipping documentation (Bills of Lading, Shipping Instructions, packing lists), ensuring compliance with U.S. Customs and international regulations
- Monitored shipment tracking systems and maintained accurate, up-to-date records throughout the export process
- Coordinated with internal departments, carriers, and customers to resolve operational and technical issues efficiently
- Ensured compliance with domestic and international tariffs, customs regulations, and hazardous materials requirements
- Utilized logistics systems (CIEL, Salog) to analyze supply chain inefficiencies, develop solutions, and improve performance
- Developed reports and tracking systems to evaluate workload, quality, and operational efficiency
- Communicated proactively with stakeholders regarding delays, schedule changes, and inquiries while building strong carrier and customer relationships
Pharmacy Technician
Homescripts Pharmacy
Troy, Mi
01.2018 - 05.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Entered incoming prescriptions
- Resolved third party insurance errors
- Worked with our team and drug manufacturer to develop a program for newly FDA approved medication to launch and resolve any errors as program went live.
Pharmacy Technician
McLaren Medical Group
Mt Clemens, MI
06.2011 - 01.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Certified Pharmacy Technician
St. John Providence Hospital
Southfield,Mi And Novi,Mi
08.2008 - 05.2011
- Maintained daily pharmacy operations
- Communicated with nurses and doctors to efficiently operate patient care
- Prepare IV including chemo using an aseptic technique in a sterile environment
- Assisted in the inventory and ordering process to maintain inventory
Education
High School Diploma - General Studies
Lake Shore High School
Saint Clair Shores, MICosmetology -
Virginia Farrell Beauty School
Saint Clair Shores, MISkills
- Cargowise Certified; experienced with ERP and supply chain management systems
- Advanced proficiency in Microsoft Excel, Outlook, Word, and Adobe
- Strong expertise in data entry, data quality management, reporting accuracy, and report generation
- In-depth knowledge of customs documentation, preparation, and regulatory requirements
- Skilled in shipment tracking, tracing, and end-to-end logistics coordination
- Effective decision-making with strengths in time management, critical thinking, and problem resolution
- Excellent written and verbal communication, including professional email correspondence and relationship management
- Highly organized and detail-oriented with strong multitasking abilities and a self-motivated work ethic
Accomplishments
- IATA and IMDG Certified
- Cargowise Certified
- CPR Certified
- Mental Health First Aid Certified
- Assisted in opening a new branch for NTG Air & Ocean and maintained growth and revenue to continue operation with air and ocean export
- Assisted in obtaining and maintaining IATA branch number in compliance with TSA regulations for air export
Certification
- Dangerous Goods Certified -2021
- Mental Health First Aider- 2022
- BLS Certification -2021
- Certified Pharmacy Technician - PTCB 2003
- Cosmetology - Virginia Farrell Beauty School 2002
Timeline
Import and Export Coordinator
NTG Air & Ocean
07.2023 - Current
Sea Logistics Operational Care Specialist Exports
Kuehne + Nagel
06.2021 - 07.2023
Pharmacy Technician
Homescripts Pharmacy
01.2018 - 05.2021
Pharmacy Technician
McLaren Medical Group
06.2011 - 01.2018
Certified Pharmacy Technician
St. John Providence Hospital
08.2008 - 05.2011
Cosmetology -
Virginia Farrell Beauty School
High School Diploma - General Studies
Lake Shore High School